cant find and/or download the premium edition of solitaire that is add free

When you first logged into Microsoft Solitaire Collection, it created a GamerTag/Username to be associated with the Microsoft Account used when opening Microsoft Solitaire Collection. This is used to track your progress(score, badges, achievements, etc).
This GamerTag is generated randomly and may be changed(1 time for free) if you wish to do so.

Information on how to change your GamerTag can be found HERE.

A 1 week free trial of Premium Edition is given when you first sign into Microsoft Solitaire Collection. The Premium Edition grants access to bonus exp, coins, tournaments etc, as well as Ad-Free. At the end of the free trial, you are given the option to
purchase the Premium Edition subscription or continue to play free, without the Premium features.

Did you just download the game through Game Pass or did you also purchase the premium add-ons? Game Pass only gives the standard edition of the game.

I downloaded it from gamepass but then purchased the premium add on bundle

Hi Joseph,

I'm Anirban and I'll be happy to help you.

If you have changed your computer and trying to access Microsoft Solitaire on your new computer, then you just need to login to the Microsoft Store using the Microsoft Account, which you used to purchase the Premium edition of Microsoft Solitaire and then install the game.

Alternatively, if you visit https://account.microsoft.com/ and click on Payments & Billing > Then, select Order history, you should be able to find the purchase of Premium if you made. From there, if you click the item, it should take you to the Microsoft Store listing where you should be able to download the game again.

Source: https://answers.microsoft.com/en/wi...nse-on-a/e0273d79-7214-46e1-8746-f66f97466c44

Kind regards

Launch the game, and at the top right of the screen should a be log in button, select it, and log in with the account you used to get premium.

Thank you for keeping us updated. We would like to know if you have tried to uninstall and reinstall the game from your PC. We would also like to verify if you are getting the same error message when playing other games online.

We will be waiting for your response.

Yes, I have tried to uninstall-reinstall the solitaire collection app. I pay for the premium edition. I have downloaded two other games a spider solitaire and solitaire pro but both of them do not work either.

Nothing?

I suppose you can refund my money that I paid for premium edition since it doesn't work.