Can't enter lobby Halo 5 Multiplayer

Dear support,

I have brought a digital copy of Halo 5. I have subscribed a Gold pass to play online, but since day-one I can't play in Multiplayer online.

Every time I try to access, I got the message "Impossible to connect to the waiting room service", both arena and warzone.

No connectivity issues and I can play online with all my others games.

Thanks for the help.

:)

 

Multiplayer connection doesn't work on Halo 5?

I tried testing interest and multiplayer connection and it said there isn't any problem, but I can't seem to connect onto Halo 5 multiplayer lobby or get into any multiplayer game mode. The problem started since 2AM PT today; 06/24/2016. Please help or advise
on the problem.

Thank you,

 

Ipv4

can't play multiplayer on none of the call of duty games or halo 5 my Xbox one says Nat type open. but can't play multiplayer at all.

 

Hi LeRoy IT,

Please hardreset your xbox one by holding down on the power button to it shuts down, also unplug the power cable and leave it for about one minute then reconnect the power cable and boot up the xbox one and attempt to play on halo 5 in both warzone and arena.

also reset your internet.

Hope this helps you.

Happy Gaming!

 

Done, but the problem remains

The first time I launch the MP, it says "Retrieving data", after few seconds it goes back to the main screen... after that it says "Impossible to connect to the waiting room service" .

I've tried everything....