Can't enter codes for money...

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account , the console and code all match region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us they can do a more indepth look into this issue.

Hello 22flanagangerry, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through. I was researching in one of the Microsoft forums and found this article (https://answers.microsoft.com/thread/24ce6746-deb3-4149-b8ab-d4292d16bfc7)">https://answers.microsoft.com/thread/24ce6746-deb3-4149-b8ab-d4292d16bfc7) Gerardo C. independent advisor , shows that the solution to the problem can be solved by following these steps:

"Please try to solve the problem by doing the following procedures:

1. With the Xbox on, press the power button on the front of the console for 10 seconds until it turns off completely.

2. Unplug the power cord from the console and wait 30 seconds.

3. Reconnect the power cable to your console and turn it on normally.

4. Check if the problem persists, if so, please reset your console to its factory settings keeping your games and applications as follows:

Go to Settings > System > Console Info > Reset Console > Reset and keep games and apps.

This way your console will be reconfigured and you will have to add your account again. No game or application will be deleted, nor will you lose the progress of any game since these are saved in the Xbox Cloud.

5. Check if the problem persists."

Information Source (Credits): https://answers.microsoft.com/thread/24ce6746-deb3-4149-b8ab-d4292d16bfc7

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

Can't enter the code for the game. Saying I need to enter on another site

but why can't you? you enter the code then what?

Yeah I also can't enter code for membership