Can't enter a name for microsoft chat support

This still has not been fixed. Can't enter my first or last name even though it's on my Microsoft account. Really bad I can't get to chat with you because I can't enter my name. Yet it automatically has entered my email...

Alas, I can't contact Microsoft support - can't enter my name in the greyed out fields to request a live chat. My account information is all complete and correct. This just goes from bad to worse. The chances of my little boy ever being able to play the
game he paid for with his pocket money seem slim. What a farce.

I tried to "almost" start a support chat to get to where you're at, and I see the same thing happening to me.

From a design point of view, I'm not sure why they would even bother including those fields (as well as make them required) if the user can't input anything into them. It seems those fields load information directly from the profile info of your logged-in
Microsoft account.

I would suggest going to
your Microsoft profile settings and checking if your full name is properly entered into your profile. I think it's coming from the "billing info".

same but its not working for me too microsoft support is *** dumb i was on a chat with them and they don't know *** and i can't even contact xbox support as it wont let me fill out my name to request a chat and even the microsoft dude couldn't even help
me to get a chat with them.

in my MS profile it shows the first name and the last name. But in the chat window when I want to enter sujbect to let me chat with the support team, I can not submit as it is not showing last name and neither does it let me enter, since it is an out field
which is disabled for entry.