Can't enable cloud on 360

Dagger D77 · Dec 27, 2016

Hi guys,

I bought Xbox Gold on my xbox one just so that I can save my old GTA V saves, but now when I want to enable the cloud on the 360 I get the error that I need to have Gold to enable it. But as I already have that I am a bit confused what to do.

Anyone have an idea what to do?

Cheers

:)

Fish37A · Dec 27, 2016

can't enable cloud storage

Hi, I've met the requirements on

http://support.xbox.com/en-US/games/troubleshooting/cloud-save-troubleshoot

and

Xbox Cloud Storage | Cloud Game Saves | Xbox Saved Games

But when I go to Settings->System->Storage I still don't see an option to enable cloud storage, only for managing local content. Why don't I see the option? I'm signed in to Xbox Live, have a valid subscription ( I just now downloaded a free Games with Gold
game), and have 86GB free.

My ultimate goal is to be able to save Xbox 360 progress on games I've downloaded via Gold and have them work properly.

Help?

Misses Quinzel · Dec 27, 2016

Can't enable Cloud Storage

Hey there, NeverAngel!

I'm sorry to see any cloud save issues! I'm assuming this is for Xbox 360 based on your description of the steps it wants you to take.

I'm also seeing an error on that page, and it looks like it's directing to the wrong place. I'll look into that separately, since you've found the steps you need.

If you just got Gold, sometimes the 360 needs an account refresh.
Download your profile to your console again and see if that helps. If not, you may need to get the Gold re-added to your account. You'll want to
contact us via phone or chat support to have them cancel the Gold and then issue you a new code to redeem on your account.

Let me know how it goes! We'll work on fixing that website error, but these steps should get you sorted out.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

Smwutches

Are you doing this from the 360 or the One? The cloud is already set up on the One so as long as you're signed into Live your saves are already stored on the cloud (you can't move games to the cloud). The cloud only has to be enabled on the 360.

MichaelSmith26

48hour or 14day trials dont enable gold on 360s

You will havetp purchase full gold and save your games online

And no local saves wont move to cloud you have to resave the games

So there's no way to get my 360 saves over to my Xbox One without purchasing the Live Gold? Even if I choose to save them in the cloud it still won't happen without a real Live Gold membership? And I can't enable the cloud on the 360 without a real Live Gold
membership? Is all this correct?

Ironwilled

Hi There,

On the Xbox One cloud saves are enabled automatically, so no need to do anything. If you want to get your saves back on the Xbox 360 you will have to enable cloud saves on the 360 console.

Misses Quinzel

Hey there, NeverAngel!

I'm sorry to see any cloud save issues! I'm assuming this is for Xbox 360 based on your description of the steps it wants you to take.

I'm also seeing an error on that page, and it looks like it's directing to the wrong place. I'll look into that separately, since you've found the steps you need.

If you just got Gold, sometimes the 360 needs an account refresh.
Download your profile to your console again and see if that helps. If not, you may need to get the Gold re-added to your account. You'll want to
contact us via phone or chat support to have them cancel the Gold and then issue you a new code to redeem on your account.

Let me know how it goes! We'll work on fixing that website error, but these steps should get you sorted out.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

XBF Leo G

Hello José L_096,

Thank you for posting on the Xbox forums. We understand that your account is having an issue with connecting to the Xbox cloud. We recommend power
cycling your console by holding down the power button on the console for ten seconds. If this does not resolve the issue, we suggest

removing your account from the console and downloading it back. This will require you to know the email address and password of the account. Be sure to let us know the results!

Can't enable cloud on 360