Can't download xbox profile onto my xbox 360 and getting error message (801540A9)

Every time I try to download my profile onto a new xbox 360 it tells me Sorry, Xbox live profiles can't be downloaded right now. Try again later. 801540A9. Tried to create profile with Xbox Live and it keeps saying this account is being used.

I was able to sign into xbox live but I had to change my region(from south africa to united states) in order to do it and I recently purchased new xbox 360 games to download but they also seem to download only to 80% before saying the game couldn't be downloaded and that it also resets to 0% for example with saints row 2.

I believe it might be because I changed my region that is making the downloads not complete and idk what to do because I believe south africa's xbox 360 servers aren't working since 2021.

Hello MikeyTU,

Thank you for responding. I’m sorry to hear that you are having trouble downloading some games on your Xbox 360 console. I understand how frustrating that can be.

There are a few possible reasons why you might encounter this issue. One of them is that the game you are trying to download is not compatible with your console region or language. For example, some games may only work on NTSC consoles, while others may only work on PAL consoles. Some games may also have different languages or subtitles depending on the region. You can check the game’s description or website to see if it has any specific requirements for your console.

Another possible reason is that there is a problem with your internet connection or Xbox Live service. Sometimes, the download may stop due to network issues, server outages, or maintenance activities.

A third possible reason is that there is a problem with your payment method or account settings. If you changed your region from South Africa to United States, you may need to update your Microsoft account country/region, billing address, and payment method accordingly. You may also need to remove any old payment methods that are no longer valid in the new region.

To troubleshoot this issue further, you can follow these steps:

• On your console, sign in to Xbox Live.
  
• Go to settings, and then select Account.
  
• Select Download History.
  
• Select the item you’re having trouble downloading, and then select Download Again.
  
• If the download fails again, select More info > Troubleshoot > Reset download queue.
  
• If the download still fails after resetting the queue, select More info > Troubleshoot > Reset console.
  

I hope this helps you resolve your issue and enjoy your games.

Sincerely,



Microsoft Community Moderator

Hello MikeyTU,

Thank you for posting in Microsoft Community.

We understand you are having issues with downloading your profile on your Xbox 360 console with Error code 801540A9. We apologize for the inconvenience this has caused you, this is actually a known issue and Xbox Team are working hard to get everyone back on track.

In the meantime, I recommend you try the following steps on this link: Error 801540A9 occurs when you try to download a game to Xbox One | Xbox Support

We really appreciate your patience and understanding on this matter. Don't worry we will make sure to send you updates once the issue is fix.

Sincerely,



Microsoft Community Moderator

I'm not sure if this is related, but now when I attempt to download my profile I am prompted with a message that states "Sorry, XBL profiles can't be downloaded right now. Try again later" Error Code: 801540A9.