Can't download Xbox 360 profile

SimonTrott · Jul 5, 2020

Hi all,

I have been having issues this morning connecting to XBox live on my 360 this morning. I've deleted my profile, cleared the cache but now one I try to download my profile again I get past the email and password screens, It acknowledges my profile, the bar
starts to fill then stops at about 10/15 % and then I get a message "Sorry, there's a problem with the credentials that you're using to sign in. Go the https://account.live.com to fix the problem. 8015000A"

I go here and cant see anything wrong with my profile.

It's a bit frustrating as everything was working fine yesterday. I've tried numerous times but no change. Any ideas?

:)

NathanNYC

That's exactly what I'm dealing with as well, but if i use a different profile, that for some reason seems to work (even though I still just want to use my own profile)

SimonTrott

Thanks for the reply. I've just tried this and after plugging the console back in and switching on it did show a partial profile (grey/ghost) but when I choose it says it's not completely download and I need to download it from Xbox Live but then I get
into the same cycle.

Phoenix_Reins

Hi MrGreymus,

Have you checked to see if the profile is still in the settings? If it is there it may be corrupted and will need to be deleted.

Janet_C

Hello!

I'm a Independent Advisor. I will be glad to help you.

If you have an active Game Pass subscription, try deactivating recurring billing.

If your password is longer than 12 characters, try changing it to less than 12 characters.

Press the Guide button on your controller.

Select Settings and then System Settings.

Select Network Settings.

Select Wired Network or the name of your wireless network, if you are prompted to do so.

Select Configure Network.

On the Basic Settings tab, select DNS Settings.

Select Manual.

Select Primary DNS Server.

Enter 8.8.8.8 and then select Done

Select Secondary DNS Server.

Enter 8.8.4.4 and then select Done.

Select Done again.

Press the B button on your controller, and then select Test Xbox Live Connection.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

DocMisrule

Hi Terri. I'm commenting to keep up with this thread, as I'm experiencing a similar issue. Nothing has happened with my accounts, but I can no longer sign in to xbox live on my 360, although the One is fine. Ive tried all the recommended steps in help such
as moving my profile to a USB and trying to download it again. I'm hoping there's a fix without having to get another Microsoft account and buy a second gold subscription.

Fingers crossed...

Can't download Xbox 360 profile