Can’t download Xbox 360 profile for backwards compatible games

Hello Gamer! Backwards compatibility means the version before the current which for example if an Xbox 1 game is backwards compatible it can be played with Xbox 1 and Xbox 360. Which means a backwards compatible game for the Xbox 360 can’t be played with
an Xbox 1.

Hi EarlessFaun544,

You need to have your Xbox 360 profile downloaded on your Xbox One console while playing Xbox 360 backwards compatible games. You can try to delete and re-download it by trying these steps below:

*Launch the Xbox 360 Backwards Compatible Game

*While on the loading screen, press the Menu and View Button at the same time (Two small buttons at the center of the controller)

*Once you successfully pressed the two buttons, the Xbox 360 Guide Button should show up

*From there, you have an option to Delete or Download Your Profile

Try those steps, make sure that your profile is downloaded and signed in, then launch the Xbox 360 Backwards Compatible Game again.

Hi, normally you'd need to open the Xbox 360 guide, you do that by pressing the view and menu buttons at the same time on your controller while the backwards compatible game is running, you'll then see the option to download your Xbox 360 profile in the
guide. That should then enable you to play your backwards compatible games without being nagged at to download your profile maybe.

Hi TautFlounder10,

Thank you for posting on the XBox forums. The Xbox backwards compatibility program is intended for the Xbox One, so the digital downloads for Xbox Original backwards compatible games can only be downloaded on an Xbox One console. You can probably still
play Xbox Original games on the Xbox 360 if you have the discs and if they were backwards compatible back when it was available on the Xbox 360.

I can’t connect to Xbox live on 360 back compatible games. The rest of the Xbox one behaves normally. I know it’s not a problem with my console because both my old 360 and the 360 emulator on the Xbox one do it.

I thought maybe the problem was on my end so I did a soft reset. Now the 360 emulator on the Xbox one has no profile on it. I can’t download my profile to it because it can’t connect to Xbox live. So I can’t save at all in back compatible games.

Is it a regional problem? Is it down for maintenance? The status page doesn’t mention anything.