Can't Download the game

Discus and support Can't Download the game in XBoX on Consoles to solve the problem; so my brother just got an x-box live gold account and he has tried to download the free game Dragon Age: origins. But when he tries it says that it... Discussion in 'XBoX on Consoles' started by SmokierRhino325, Jun 23, 2017.

  1. Can't Download the game


    so my brother just got an x-box live gold account and he has tried to download the free game Dragon Age: origins. But when he tries it says that it needs billing information and links to account settings. We followed that link and the billing information
    was already there. So we tried re-entering the whole thing and then we restarted the Xbox. It still said that it required billing information. Can anyone help?

    :)
     
    SmokierRhino325, Jun 23, 2017
    #1
  2. Danthrax07
    Danthrax07 Guest
    Can't download the game

    I'm having the same issue for a different game. Must be Xbox. Damn, they have so many bugs.
     
    Danthrax07, Jun 23, 2017
    #2
  3. ClodAlmighty
    ClodAlmighty Guest
    Can't download the game

    I'm having the same problem.
     
    ClodAlmighty, Jun 23, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Can't Download the game

    Is he trying to make the purchase on the One or 360? Does he have a credit card or PayPal on file?
     
    Smwutches, Jun 23, 2017
    #4
  5. it's a one, and he has a credit card file
     
    SmokierRhino325, Nov 1, 2018
    #5
  6. Ishan8123 Win User

    Can't download game

  7. EightBulZ Win User

    Can't download a game

    Hey Michael, although you're missing most of your sentence I'll see if I can help:

    First of all, make sure there is enough space on your hard drive to download the game in question and that your internet is running and connected to your xbox.

    Secondly, make sure you have the games purchased or accessible. A good way to check is to look into your account billing history.

    Thirdly, if the others are not the issue, try power cycling your xbox by holding the power button down until it turns off.

    Fourth, if that doesn't help anything either you can try removing your account and redownloading it.

    Fifth if none of these options help, you could try calling Xbox support and getting a professional opinion.

    Best of luck and I hope this helps!
  8. MARSUPILAMI115 Win User

    Can't download games

    i am having the same problem. . This s*cis....

    marco
  9. Smwutches Win User

    Can't Download a Game

    That game is not available for the console. It would be downloadable either on a phone or PC.
  10. Smwutches Win User

    Can't Download Game

    I'm a little confused. I know you said your account was "hacked" but is it the same account you're using now and the same account that purchased the games? If it's the same account then you can redownload it from your download history -
    support.microsoft.com/.../962228
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Can't Download the game

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