Cant download purchased or free puzzles

Discus and support Cant download purchased or free puzzles in XBoX Games and Apps to solve the problem; I paid 3,400 gold for a puzzle collection and can't download it. I also can't download the free collections. 38608057-e1b3-48e5-8999-08b23c78826d Discussion in 'XBoX Games and Apps' started by LordDefianth, Nov 18, 2016.

  1. LordDefianth
    LordDefianth Guest

    Cant download purchased or free puzzles


    I paid 3,400 gold for a puzzle collection and can't download it. I also can't download the free collections.

    :)
     
    LordDefianth, Nov 18, 2016
    #1
  2. WU2TRadio
    WU2TRadio Guest
    Downloading Jigsaw puzzles.

    I am unable to download puzzles whether purchased or free while running Microsoft Jigsaw puzzle app. I purchased the trains puzzle and it took away my gold bars but never downloaded the puzzles. Unable to download free puzzles sets.
     
    WU2TRadio, Nov 18, 2016
    #2
  3. sdman3321
    sdman3321 Guest
    Puzzles Not Downloading

    I purchased a puzzle using my gold. The gold was deducted from my account but the puzzle will not download. I also tried downloading free puzzles and they also will not download.

    I've downloaded free puzzles previously and had no issues. What's happening?
     
    sdman3321, Nov 18, 2016
    #3
  4. VigorousBear826 Win User

    Will not download new puzzle pks.

    I have been purchasing new puzzles for a while even though it deducts 'gold bars' it will not complete the download. It will download the free puzzles .
  5. Tash7RLN Win User

    Download Problems

    I've tried to download several puzzles over the past month and they don't download. My father also has it on his computer and he cant download any puzzles as well. Not even the free ones are downloading..... Anyone know how to fix this????
  6. AcquiredPage782 Win User

    Classic Jigsaw Puzzles (Windows 10) -- not downloading HELP!

    Ditto. My account is also debited the coins but I'm not getting the puzzles. Even tried downloading the Free puzzles. No change. Download bar shows up, but nothing happens. Is anyone in Tech Support reading these messages?
  7. LauraHammond-White Win User

    Classic Jigsaw Puzzles (Windows 10) -- not downloading HELP!

    I am having the same problem as all of you but it is now to the point where I click download on either the free puzzles or paid puzzles and it kicks me out of the game completely and goes back to my home screen. No instance in the task manager either.
    If I restart I can play the puzzles but I cannot download anything.
  8. KroolSale Win User

    Can't Download Games

    maybe this is a microsoft version of an interactive puzzle game : download your free content. It hasn't been done before...
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Cant download purchased or free puzzles

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