Can't Download Purchased Games

XxDobieRoyalty · May 3, 2017

Hello, I recently purchased 'Tomb Raider' for my xbox 360 and despite my USB having more than enough gigabites to complete the download, it still comes up as my device being full. It's very frustrating and despite me repeatedly choosing seperate storage
devices and even going as far as to cancel the download and restart it, I have only succeeded in wasting time. I would be very grateful if someone could offer a solution to my problem.

:)

Mister Cazador · May 3, 2017

GFWL - Can't Download Purchased Game

Anything older than windows 8 requires a separate download. I don't own the disc, I bought the game directly from microsoft during a sale when they were promoting the platform about a decade ago
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Gotcha. We inquired about compatibility mode and included that guide as a possible solution to see if that could help you run an older game using Windows 10. However, if that doesn't help, we're afraid you'll want to explore your options on hardware and/or
software that will run an older game like this that was designed for an older operating system.

Mister Cazador · May 3, 2017

GFWL - Can't Download Purchased Game

I get this exact same issue. Microsoft Support was no help what so ever and wanted me to pay for premium support.

Since the Fall Creator Update for Windows 10 I've had this issue.

I've tried to uninstall and re install that failed

I've made sure that the client is allowed through the firewall

LIVE was having issues downloading my profile in game until I enabled game mode through the game bar, however when the client as a game and enabling game mode didn't work.

I've tried creating an app password because I use 2 step authentication and I get authentication failed when trying to use that password.

When disabling 2step authentication I still sign in but still no purchase history

When using a computer account not linked to my Microsoft account I get an xlivewrapper dll error which I can only conclude is that something in the backend changed on Microsoft servers which broke the gfwl purchase and sign in verifications.

Any help would be appreciated.
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Hey there, iSuperiorsniper, thanks for reaching out.

Please create a separate forums post on this matter as it sounds like you could be experiencing something a bit different here.

Miss Bijoux · May 4, 2017

Hey there!

I'm sorry to hear about the download issues. If you haven't yet, I recommend looking at the troubleshooting guide we have for
Xbox 360 storage devices. If you continue to experience the issue with that specific USB drive, you may want to try a different flash drive.

Good luck!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider
Program troubleshooting.

Miss Bijoux

Hey there!

I'm sorry to hear about the download issues. If you haven't yet, I recommend looking at the troubleshooting guide we have for
Xbox 360 storage devices. If you continue to experience the issue with that specific USB drive, you may want to try a different flash drive.

Good luck!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider
Program troubleshooting.

Nursemorph

The only way to play this game on a PC is to purchase it on Steam. Platforms it's available on:

Nintendo Switch

Xbox One

Xbox Series S/X

Playstation 4/5

Steam

https://nickelodeonallstarbrawl.com/

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I have checked the game on the store and it shows available to play on Xbox Series X|S and Xbox One. Unfortunately you won't be able to play that on PC.

To get a refund, please go here and copy the the order number https://account.microsoft.com/billing/orders/

Then use it to fill out this form https://support.microsoft.com/supportrequestfor...

After submitting, wait for an email on the status of your refund. You should get one within 24 hours and if your request is approved, you'll get your money back soon after. Refunds are processed in 3 - 5 days.

Hope this helps

Styxoric

Just purchased the game. Can't download it.

zarzak

I can now log in again (I think it was some hiccup on the Microsoft side, as I've changed no network settings), however I'm back to square one. Same original errors in compatibility mode (windows 8)

Thanks for that info, QuitBrute. Are you able to Windows XP and Vista Compatibility Mode to see if that helps? The troubleshooting presented in the guide to

Make older programs compatible with this version of Windows may be able to assist with the issue you're experiencing.

Additionally, do you own this game on disc or digitally and where did you acquire the license for the game from?

Anything older than windows 8 requires a separate download. I don't own the disc, I bought the game directly from microsoft during a sale when they were promoting the platform about a decade ago

Can't Download Purchased Games