Can't download profile to xbox 360

MrGreymus · Jul 16, 2019

Hi guys,

I want to download my Xbox Live profile to my old xbox 360.. I am currently using this profile on my Xbox One.

When I click on download profile on the 360 it asks me to sign in....it accepts my email address but then give this message after I input my password:

'That password didn't work' and gives an option to reset my password.

I know that the password works as I then signed in on my computer and my Xbox One is fine. It seems as though my Xbox 360 doesn't accept my log-in details.

(I have gone through and changed my password on the Xbox 360 as instructed but this changes nothing)

(I have also cleared the cache on my Xbox 360)

I just want to play my old Xbox 360 games on my 360 and Xbox One and have access to all my achievements and progress.

Any help would be greatly appreciated....Thanking you in advance.

:)

NathanNYC

That's exactly what I'm dealing with as well, but if i use a different profile, that for some reason seems to work (even though I still just want to use my own profile)

SimonTrott

Thanks for the reply. I've just tried this and after plugging the console back in and switching on it did show a partial profile (grey/ghost) but when I choose it says it's not completely download and I need to download it from Xbox Live but then I get
into the same cycle.

Phoenix_Reins

Hi MrGreymus,

Have you checked to see if the profile is still in the settings? If it is there it may be corrupted and will need to be deleted.

Janet_C

Hello!

I'm a Independent Advisor. I will be glad to help you.

If you have an active Game Pass subscription, try deactivating recurring billing.

If your password is longer than 12 characters, try changing it to less than 12 characters.

Press the Guide button on your controller.

Select Settings and then System Settings.

Select Network Settings.

Select Wired Network or the name of your wireless network, if you are prompted to do so.

Select Configure Network.

On the Basic Settings tab, select DNS Settings.

Select Manual.

Select Primary DNS Server.

Enter 8.8.8.8 and then select Done

Select Secondary DNS Server.

Enter 8.8.4.4 and then select Done.

Select Done again.

Press the B button on your controller, and then select Test Xbox Live Connection.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

DocMisrule

Hi Terri. I'm commenting to keep up with this thread, as I'm experiencing a similar issue. Nothing has happened with my accounts, but I can no longer sign in to xbox live on my 360, although the One is fine. Ive tried all the recommended steps in help such
as moving my profile to a USB and trying to download it again. I'm hoping there's a fix without having to get another Microsoft account and buy a second gold subscription.

Fingers crossed...

Can't download profile to xbox 360