Cant download profile on xbox oneX error code 8015000A

Same problem here. Attempted to download profile on xbox 360 and even turned 2fa off to get it to work. After I input my sign in credentials, it downloaded a little and gave me the error code. Really hope this is fixed.

I’m having the exact same issue but with only one of my accounts, my other ones work perfectly fine, its as if something on microsofts end is blocking certain accounts from connecting to the 360 servers.

Hi,

As there are a small number of people reporting issues with this at the moment, I'd recommend keeping an eye on the following pages:

Xbox Live Status page

Xbox Support Twitter page

In the meantime, test the following:

1. Test logging in to your profile at account.xbox.com in an incognito window on an alternate device.

2. Unplug your Xbox console and leave it unplugged for 2 minutes before testing it again.

3. If you are on Xbox One, reset the console and if you are on Xbox 360, clear the cache:



Resetting Xbox One

1. Press the Xbox button  to open the guide.
2. Select Profile & system > Settings > System > Console info.
3. Select Reset console.
4. On the Reset your console? screen, you'll see three options, select the following:
   • Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps. In some cases, if a corrupt game file
     is causing the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps.

After you select one of the options, your Xbox One console will begin the process of erasing the selected content and resetting itself to the default settings.

Clearing Cache on Xbox 360

1. Press the Guide button on your controller, go to Settings, and select System Settings.
2. Select Storage.
3. Highlight but don’t select a storage device, and then press the Y button on your controller for Device Options.
   Note It doesn't matter which storage device you choose. This clears the cache for all storage devices.
   
4. On the Device Options screen, select Clear System Cache.
5. When prompted to confirm storage device maintenance, select Yes.

When you’ve successfully cleared the system cache, you’ll return to the Storage Devices screen. You can then press the Guide button on the controller and return to Xbox Home.

Hope this helps!

This seems to be a known issue, see Error code 8015000A when trying to download profile on Xbox 360 - Microsoft Community

Hi there Eli,

Sorry to hear you're having issues downloading your profile.

For that error code, you'll really want to get in touch with our phone or chat support team using the Contact Us link at the bottom of the

8015000A Error article page.