Can't Download PC Games I purchased from Microsoft - Support Needed

Discus and support Can't Download PC Games I purchased from Microsoft - Support Needed in XBoX Games and Apps to solve the problem; Dear Microsoft Support, RE: After an hour chatting with a very nice Microsoft support agent yesterday (reference number is 1315371885) I was told to... Discussion in 'XBoX Games and Apps' started by Shawn M Tierney, Dec 1, 2015.

  1. Can't Download PC Games I purchased from Microsoft - Support Needed


    Dear Microsoft Support,

    RE: After an hour chatting with a very nice Microsoft support agent yesterday (reference number is 1315371885) I was told to post my issue in another forum but no one responded, so I'm posting here as it seems a more appropriate place
    and hopefully someone in support is working today and can help Can't Download PC Games I purchased from Microsoft - Support Needed :)

    To summarize what I've already discussed with Microsoft Support via Chat:

    I purchased a new hard drive for my Windows gaming laptop, and went about reinstalling all my games - after installing disc based games, and digital games from Steam, EA Origin, GOG, and Amazon without issue, I can't seem to install my Microsoft games?

    I CAN login with the Microsoft client no problem, but none of my games are listed. You can see what I mean in the below picture:

    https://pbs.twimg.com/media/CVEYiNlWoAA37n6.png:large

    Some of the games I purchased include GAME ROOM for PC (and Xbox 360,) Age of Empires for PC, but neither show up :-(

    PS - I was able to play Game Room prior to upgrading my hard drive... but now on the new drive (even though I can login) I can't download my games :-(

    Thank you in advance for your help resolving this issue with the games I have purchased from you,

    Sincerely,

    Greylock3491

    :)
     
    Shawn M Tierney, Dec 1, 2015
    #1
  2. Question about DLC not downloading because I don't have enough memory on my console

    I purchased Sonic Generations from the Marketplace, but can't download it because I don't have enough space on my console. Can I download it from my PC to a thumbdrive and play it from there on my console? Thanks Can't Download PC Games I purchased from Microsoft - Support Needed :)
     
    Michael and Meridith Moore, Dec 1, 2015
    #2
  3. Issue : The long dark - Play anywhere ?

    Hi,

    I lately bought The long dark in the Xbox store, thinking that I could also play it on my PC (The long dark is supposed to be a "play anywhere" game) but I can't download the PC version. In the microsoft store app and the xbox app, the game doesn't appear
    as purchased...

    Can someone help me ? thanks Can't Download PC Games I purchased from Microsoft - Support Needed :)
     
    PierreHugo Piou, Dec 1, 2015
    #3
  4. Smwutches Win User

    Failure to download Digital xbox games onto my PC

    Make sure the game you're trying to download supports Play Anywhere. Otherwise, you'll need to purchase the PC version in order to download and play on the PC. If it is, you should be able to download it from the Xbox app or Microsoft Store app.
  5. Ricardo Lechuga Win User

    Minecraft Java and Windows 10 bundle.

    You need to download the game from the Microsoft store app in the Pc with the account that made the purchase
  6. Smwutches Win User

    XBox Support

    What you bought will only work for the console. Only games that support Play Anywhere can be purchased for Xbox and also downloaded and played on PC (and vice versa). You would need to purchase it for the PC in order to download it on the PC. It's not available through the Microsoft Store for PC.
  7. happy2bshopn Win User

    How to download game once its purchased?

    Thank you for your reply. I am downloading onto my PC not XBox console. I didn't realize I had to go into my Microsoft store on the computer and that is where it would be. I thought I could download it right from where I bought it in my orders. Download
    was successful, except as soon as I downloaded the game onto my PC I get a pop up box telling me my device is no longer supported. Why would Microsoft not tell you before purchasing Minecraft Windows 10 version for the PC that it wouldn't be supported or maintained
    on my PC any longer until after I purchased the game & downloaded it. Now I am trying to get a refund and they won't give it to me because I "Consumed" the game already. Where was this warning before I purchased the game? Am I suppose to be psychic to know
    this would happen. I hate Microsoft. Sorry, not your fault I know. Just needed to vent. Thanks for reaching out and helping me.
  8. Smwutches Win User

    can I get my xbox games from my xbox to my pc without transfering any hardware?

    It depends on the games. If they support Play Anywhere, you can sign into your account and reinstall them from the Microsoft Store/Xbox apps on your PC. If they don't support Play Anywhere, you would need to purchase the PC version of the games in order to play them on PC.
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Can't Download PC Games I purchased from Microsoft - Support Needed

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