Can't download or purchase games

UrbanMongrel · May 24, 2014

I have a similar issue. I get the message that my payment method cannot be used and I should use a different one when trying to purchase something from the marketplace.

Although I work in France I am actually from the UK. I have for a long period of time had no problem at all in buying games from the marketplace. I have also paid a 12 month sub using my billing profile.

My billing profile is PayPal with my French card attached and verified. My Xbox region is set to UK. This as I mentioned has not been an issue until recently.

I have tried webchat to fix this but got no answers except to telephone support.

I have now contacted phone support 3 times. Ultimately I was told that I had multiple paypal profiles in the system. After explaining I have only ever had one paypal account it was agreed that the multiple accounts within the system do appear to be the same
account and it's this reason that I cannot use that option now.

The solution was to create a new paypal account and use that to buy things with. I was told as it's a new paypal account the system would not have any issues. Paypal however requires a different payment option for each account and so creating a brand new
paypal account is not possible.

I would like my billing profile fixed please. I have used the profile for many months since getting the xbox one. I have bought games and DLC and a 12 month subscription with my current payment option. There really is no reason why I am all of a sudden unable
to buy things.

To make a mockery of the whole thing I went to a 3rd party website and bought the powergolf code from them as the only way for me to be able to buy the game. It's all a bit mad really.

I would appreciate someone looking at my account and taking their time to see why I have payment issues and if it's due to multiple paypal accounts [all the same account] clogging up and causing issues can you please help to fix it.

I am unsure how long I will be in France. I do not speak French and do not want my region to be French as that then means my Dashboard is all in French aswell.

Thank you.

:)

EightyLeopard88 · May 24, 2014

CAN'T UPDATE OR DOWNLOAD GAMES!!!

when I wanted to update paladins it stopped at 0% and now it happens with every game and app I am trying to download or update!!!! please help

Spoiled Tomato · May 24, 2014

Buying Add-ons or DLC on computer

You can't. You can purchase add ons or games on a computer but you have to download it directly on the xbox console.

Mister Quimby · May 28, 2014

Hey there epicsnakehip!

Sorry to hear about the purchase and download issues. It is possible that your account is having billing issues due to discrepancies with your region. If your physical location and your account location do not match, you may run into purchasing issues. It
is important to have all your billing information match in order to prevent account issues.

For further assistance with this issue, you will need to contact Phone Support, as we do not have access to all of the tools to assist you with this on the forums.

Miss Bijoux

Hey there!

I'm sorry to hear about the download issues. If you haven't yet, I recommend looking at the troubleshooting guide we have for
Xbox 360 storage devices. If you continue to experience the issue with that specific USB drive, you may want to try a different flash drive.

Good luck!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider
Program troubleshooting.

Nursemorph

The only way to play this game on a PC is to purchase it on Steam. Platforms it's available on:

Nintendo Switch

Xbox One

Xbox Series S/X

Playstation 4/5

Steam

https://nickelodeonallstarbrawl.com/

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I have checked the game on the store and it shows available to play on Xbox Series X|S and Xbox One. Unfortunately you won't be able to play that on PC.

To get a refund, please go here and copy the the order number https://account.microsoft.com/billing/orders/

Then use it to fill out this form https://support.microsoft.com/supportrequestfor...

After submitting, wait for an email on the status of your refund. You should get one within 24 hours and if your request is approved, you'll get your money back soon after. Refunds are processed in 3 - 5 days.

Hope this helps

Styxoric

Just purchased the game. Can't download it.

zarzak

I can now log in again (I think it was some hiccup on the Microsoft side, as I've changed no network settings), however I'm back to square one. Same original errors in compatibility mode (windows 8)

Thanks for that info, QuitBrute. Are you able to Windows XP and Vista Compatibility Mode to see if that helps? The troubleshooting presented in the guide to

Make older programs compatible with this version of Windows may be able to assist with the issue you're experiencing.

Additionally, do you own this game on disc or digitally and where did you acquire the license for the game from?

Anything older than windows 8 requires a separate download. I don't own the disc, I bought the game directly from microsoft during a sale when they were promoting the platform about a decade ago

Can't download or purchase games