Can't download or install bought game

Discus and support Can't download or install bought game in XBoX Games and Apps to solve the problem; So a few years ago I bought Disneyland adventures for the PC, I still have the code, and when I enter it, It just says its been redeemed, That is... Discussion in 'XBoX Games and Apps' started by sidvic1234, Jun 21, 2023.

  1. sidvic1234
    sidvic1234 Guest

    Can't download or install bought game


    So a few years ago I bought Disneyland adventures for the PC, I still have the code, and when I enter it, It just says its been redeemed, That is correct, but its not in my games and there is nothing anywhere to download it again, so where do I download it from I have a new hard drive aswell. Thanks

    :)
     
    sidvic1234, Jun 21, 2023
    #1
  2. Francia J. Win User

    Can't download or install bought game

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

    Make sure that you’re signed in under the correct account where the game code was redeemed. Please go to https://account.microsoft.com/billing/orders then locate the redemption transaction. It should be stated as “completed” or “redeemed”.

    Once confirmed and found make sure that you’re signed in under the correct access on both Xbox App and Microsoft Store app. Sign out then sign back in.
  3. SammyVS Win User

    I've bought a game but can't download or install it?

    I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

    Microsoft does not have this game in their PC store, only for the console. If you don't have an Xbox or are not interested in playing this game on your console I recommend that you ask for a refund.
  4. IanGrainger2 Win User

    I've bought a game but can't download or install it?

    WTAF. I've just re-opened the page for the 3rd time and now it shows I own it. BUT turns out I've bought the XBox version instead of the Windows version. Why are they even different?
  5. VoLAHCxPLATINUM Win User

    Plants Vs Zombies New Free DLC!!!

    can anyone help?? keep getting "can't download PvZGW variety pack". Just bought the game brand new and need to install an update.
  6. OpticRJames Win User

    Bought a game but can't install it

    I see. Are you using a console or a computer to play the game?
Thema:

Can't download or install bought game

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