cant download new copy of norton purchased from a store(currys) as microsoft is blocing it

Did you purchase the game on disc or a digital copy from the Microsoft store? If it was a disc, then you will have to pay for the game again, as Xbox Play Anywhere only works with digital games. If it was a digital copy from the Microsoft Store, then logging
in on Windows 10 with the same account that purchased will let you download it to your Windows 10 device.

Hi,

That's because Call of Duty Ghosts is not on the Xbox LIVE Games on Demand marketplace to "preorder". When the game is available for download digitally sometime on November 5th you'll be able to purchase and download it then.

You're probably looking at the preorder option from your console which is actually taking you to a Microsoft Store advertisement. That is for the physical copy of the game that's shipped to you November 5th. That is not for the digital copy of the game. You
cannot use your Microsoft Account balance at the Microsoft Store to pay for purchases.

The Microsoft Store offer is only for purchases through the Microsoft Store, which is different from purchasing through the Windows 10 Store. Usually Microsoft Store purchases are only physical copies of the game, which may have been eligible for a $10 discount
on future purchases from the Microsoft Store, but this is separate from the digital-only Windows 10 Store.

Hope this helps clarify things.

The store on xbox.com is the digital store, so it would be a digital copy and would download to your console. If you're able to purchase it from xbox.com, you should be able to purchase it from the One as they use the same store.

Did you purchase your copy from the Microsoft store or a 3rd party site?