Can’t Download My Xbox 360 Profile

I can’t connect to Xbox live on 360 back compatible games. The rest of the Xbox one behaves normally. I know it’s not a problem with my console because both my old 360 and the 360 emulator on the Xbox one do it.

I thought maybe the problem was on my end so I did a soft reset. Now the 360 emulator on the Xbox one has no profile on it. I can’t download my profile to it because it can’t connect to Xbox live. So I can’t save at all in back compatible games.

Is it a regional problem? Is it down for maintenance? The status page doesn’t mention anything.

Hi

I’ve just tried this and it hasn’t worked. I still can’t connect to xbox live on the 360 to download my profile.

When I Connect to Mobile Hotspot It Works But on The Modem Not Work

Thank you.

Have you tried all the troubleshooting steps I've provided?

In this case, you might need to reset your console but keep your games and apps. This will delete any corrupted data in your console's OS. Ensure that you know your Microsoft account and password before doing so and your console is connected to the internet.

Press Xbox button> Go to System> Settings> System> Console Info> Reset Console> Keep Games and Apps

Once it restarts > Sign In > Choose your last settings

Then try it again.

All my Xbox's are hard wired with IPV 4 and 6 with open nat I don't understand why it's not authenticating.