Can't download/install games on the Xbox app on PC

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey SweatyThighGaps, how are you today? Hope you're well.

Ok, there are a couple of things we could try:

So, let's try this, first, make sure your windows and all its services are up to date:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available;

Also, check the Microsoft Store for any updates on the Xbox apps and its services.

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Then try this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

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Then, try to uninstall and install the Xbox app.

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If it still doesn't work you're going to uninstall the games services using a powershell command, then you're going to open the gamepass app, it will ask you to download and install the game services again :

In the windows search bar type Powershell > Right click and select open as administrator > Type the command: "get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers" > Wait for the process to finish and then restart the PC, then open your Xbox gamepass app, it will ask you to install the gaming services again, install it and try again.

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If neither of those procedures works, try to restore your PC's OS via the ISO image tool, using that tool you will be able to maintain your installed games and files.

If you're using Windows 10:

https://www.microsoft.com/en-us/software-downlo...

If you're using Windows 11:

https://www.microsoft.com/en-us/software-downlo...

I understand the problem now, however whenever I try to install the new xbox pc app it says my pc is "Not quite ready" for it to be downloaded, I checked my windows and its all up to date. so I have no idea why I can't install that.

I am now considering it to be impossible to play xbox games on pc for me anymore.

Hi,

Ori and the Will of the Wisps is an Xbox Play Anywhere title. This means that it can be downloaded from the Windows 10 Store.

Ori and the Blind Forest is not a Play Anywhere title. To download the PC version of this game from the PC Game Pass you need the PC Game Pass App installed.

Xbox App

Do you have the Xbox App installed on your PC? You can download the Xbox App for PC here
https://www.xbox.com/en-US/xbox-app, just log into the app using your account you purchased the Game Pass with to be able to download.

Hello,

Thank you for publishing in Microsoft Community.

We understand that you have tried the fix provided by my colleague. If the issue still persists, it could be an update or restart could help. In any case this would not fix the issue, please try the steps we have provided below and let us know how it went.

Check and install the latest Windows update:

• It's important that your PC is up to date. Install PC updates, including optional updates. Guide - Update Windows
  
• Restart the device after the update.
  

Install the Xbox app:

• Try installing the Xbox app through the link by selecting Download App. Link: Xbox app for Windows PC | Xbox.
  
• Open the downloaded installer and then install the Xbox app. Install the Xbox app and let us know if it will launch.
  
• Note:
  
  • System requirements vary by game. Performance evolves with high-end systems. To play games on the Xbox app for PC, it may be necessary to exit Windows S mode.
    
  • ARM devices support Xbox cloud gaming functionality only on the Xbox app. Game Pass Ultimate or a supported free game is required to play in the cloud.
    

Then, if the problem persists, try running our beta repair tool:

• Check the version number of the Xbox app since you can't launch the Xbox app, go to PC Settings > Apps > Apps & Features > search for Xbox and select the Xbox app. Look for the version number of the app.
  
  • If the version number is 2311.1001.7.0 or newer (higher), try downloading the Game Services Repair Tool (Beta).
    
  • For older versions, please update the Xbox app through the Microsoft Store.
    
• Download the Game Services Repair Tool on your PC (beta version) by clicking on this link:
  

Download Game Services Repair Tool for PC (Beta)

• The steps can be found here: PC Gaming Services Repair Tool | Xbox Support
  

Tell us how it went.

If you have any further clarification on this subject, you can reply to us by replying to this post.

Sincerely



Microsoft Community Moderator