Can't download games PC Game Pass, stuck on "Downloading 0%"

Hi Jawrduhn,



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Thank you for your understanding.



Kind regards,



Moderator

Microsoft Community

Hello Jawrduhn,

Welcome to Xbox Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand that you are experiencing downloading games on PC Game Pass. As per description, you have already tried reinstalling Xbox apps and gaming services but still download resulted to 0%.

Let us check on this together and sort this out to assist your concern. However, before we proceed, we would like to ask few questions about it.

1. What is the current version and edition of Windows Installed? (Search for WINVER in Windows search to see this)
   
2. When did the problem start?
   
3. Was this working before?
   
4. Recent activity or changes made before the issue appeared?
   

These above questions would help us provide the necessary information. Once we have gathered all the information, we will formulate the viable solution to help you with your case.

For the meantime, here are some suggestions that might help:

1. Install every pending Windows Update.
   
2. Reset the Windows Store Cache.
   
3. Enable delivery optimization.
   
4. Change the Startup type of Windows Update to Automatic.
   
5. Repair or reset the Xbox App.
   
6. Reinstall the Xbox GamePass app.
   
7. Use a VPN when you start the download.
   
8. Disable IPV6.
   

You can find more detailed instructions on how to perform these steps in this link,

• Troubleshoot issues with the Xbox app for Windows | Xbox Support.
  

• Fix problems with apps from Microsoft Store - Microsoft Support
  

We hope this helps! Let us know if you have any other questions or concerns.

Sincerely,



Moderator

Microsoft Community

You're not the only one.... I can't download any Gold games at all (stuck at 0% installing), and no apps load, either.

Same here! Mostly stuck on 0%. Sometimes it will download, but really, really slow. Can't do anything else, otherwise it cancels the download... Have 90Mbit download, on PS3, PC, Phone, tablet there's no problem. Keep getting corrupt files, incomplete downloades,
etc. (Southpark SoT), so I cleared cache, delete/downloaded profile and even formatted the HDD. But now I can't download all my games again because of the slow/not working xbox live services...

Game Pass for PC is correct.

Signed into Xbox (Beta) with my account that has Game Pass for PC.

Signed into Microsoft Store with same account.

Download/install hangs and eventually fails- never passing 0%

Thanks for any advice!