cant download games on xbox app on windows 11 can anyone help?

I will going to mark this as resolved and thank you for reaching us today here in Microsoft Xbox Community and this is Josef. Have a great day to you and your family as well and keep safe.

Try this, as it's worked for quite a few others, and me

Try this



search for "Regedit" or "registry editor" in the windows search and once you have found the “registry editor” app, open the registry editor app, once you’ve opened, the registry editor app, navigate to this path







Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\xinputhid







and delete, the folder called xinputhid







once you delete that folder go to, the settings app, and look for apps, installed apps, and search for Xbox, once you have found, the Xbox App, click on, the three dots, and click on advanced, when the advanced options page opens, go down and follow these steps: click on - terminate, repair, reset, and then uninstall, and then go to the Microsoft store a redownload the Xbox app and see if the normal dialog comes up where it should be back to normal, i did this and i got the app reset with the normal install dialog. I would not be telling you this info if the app wasn't fixed for me if you need any help, please feel free to post back, I hope this helps if, it does let me know! thanks Francis.

Hi and thanks for reaching Xbox gamer's community. My name is Josef.

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

I'll be happy to assist you out today.

SarkazhAram, did you try reinstalling Xbox App to see if the issue persist?

If yes, try this instead:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available;

Also, check the Microsoft Store for any updates on the Xbox apps and its services.

If everything is up to date now and the issue persist, then try this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

I'm glad that it worked mate!

hi, thank you very much sir it worked. i had reset the xbox app in settings and thought its the same as a fresh install but I uninstalled and installed it again and it worked. Thank you very much and have a great day sir.