Cant download game.

EliteEndlesss · Oct 16, 2018

Says my device is not pair with the same Microsoft account even though it is.

:)

fbranunes · Oct 16, 2018

the games are not working! and i cant even download new games! please fix it!

i cant play any game i've downloaded, and i also cant download new games from the store! please fix it!

Batsman13 ATeam · Oct 16, 2018

Cant download assassins creed 4

I cant download assassins creed 4, it just stoped at about 35 percent and says it cant download the game

HyperVenom523 · Oct 16, 2018

Contact support for help related to that problem...

JhonSnow777 · Oct 16, 2018

Hello, do you try using another Web Browser?

Let us know if this works!

Arminator · Oct 16, 2018

Just to get you into the game as quickly as possible: After purchasing the game (or getting it through Game Pass) start your Xbox One console, and install it from "Ready to Install" from your "My games and apps" tile.

As for the consoles not showing up, can you check that you have registered your console(s) on
https://devicesupport.microsoft.com ?

FreakRoach · Oct 17, 2018

Do you want to install it on PC or Xbox? If Xbox follow what Arminator mentioned, and for PC open Microsoft Store App, I see you have it already
opened in your screenshot, click the three dots next to your profile photo on top right click on My library, and it will show you list of Games and Apps you own.

Find your game and install.

Saeleth · Oct 17, 2018

Hi there!

MS is currently resolving an issue that was going on with Live that was causing this. I believe it was resolved, you should be good to go now.

XBF Esteban R · Nov 5, 2018

Hello EliteEndless!

Sorry to hear about this issue you're dealing with.

I'm unsure if you've tried this yet but if I were you I'd try to sign out of account that you're signed into your PC with and then sign back in and see if that helps.

Try to sign out and then sign back in following the steps here on our page entitled

How to sign in to the Xbox app on Windows 10 and see if that clears up the problem.

Give that a shot and be sure to let us know how that helps in resolution of the issue.

Thanks!

TheGrandDad4415

Same problem with the store, cant cant look at or purchase any game and cant download data pack that i need for mw as need access to the store to download it

lLord Smoke 420

No one who has downloaded the game successfully is going to find this forum. Because there not having this problem. I like everyone else cant download the game. 10% then a message says i cant download it. :-/

mitkabelaz

After happend last month with Army of Two i cant download,and even if i pay xbox gold every month i cant download that free game, again this month another game Mafia 2 is region locked and i cant download because Microsoft dont care of Eastern Europe. Im
living on Belarus , Grodno. Its second month i cant download Games for Gold Free . Its super unfair for me, why they cant put free region? Dont exist solutions?

Miss x Vanilla

yes i am running into an error /code , i have tried EVERYTHING on there that it tells me to do nothing works, i dont have a credit card so thats why i bought points. i wont let me download any game. but for some reason it let me download the free AC II
so im not sure whats wrong. i tried everything, i tried again and it wont work please help.

Xerkky

So I bought Army of two the devil's cartel for 40 dollars and here I am sitting here wondering why I didn't go to a store to get a physical copy... Love throwing money away to wait for something I should be playing by now

Cant download game.