Can't download free games

Sigmaman99 · May 21, 2015

Haven't been able to download free games in months. I have gold membership and haven't had issues before downloading free games up until about 3 months ago. Nothing has changed as far as my home network. Same router and have always used wireless connection.
I tried a wired connection but still had same issue. Everything else downloads fine. I can watch Netflix, Youtube, and all other apps. The only issue is downloading games. Sometimes it will stay at 0% download and sometimes 3% and sometimes 65% then I get
an error message saying "can't download game". I already tried deleting the game from storage and clearing the cache. Don't understand why it can't download only games and everything else downloads fine. Also why 3 months ago it didn't have this issue. What
could be the issue? By the way, I also have a Xbox One and do not have the same issue. The Xbox One can download games fine. It's only the 360.

:)

Boombaa · May 21, 2015

Can't download 'Free' Games with Gold

Hi,

So you should try from the console with your child account as he his the owner of the Gold subscription, the Games with Gold are logically displayed from the console dashboard.

However, it also seems that the used profile to do it must have a valid payment option linked to his MS account, see

Games with Gold FAQ.

OverhandBog13 · May 21, 2015

Can't download 'Free' Games with Gold

Hi

I am the parent profile on xBox 360 & my son is the child profile. I loaded a Gold voucher onto his profile to enable him to play live games like MInecraft as well as get the 'free' games with Gold. When I log in on my PC I am able to see that the games
are available from both of our profiles but can't download it from either of our profiles on my Windows PC - I get an error from both profiles saying I have to download it from the xBox consol. However I can't find the games anywhere from either of our profiles.

Please advise what the process is to successfully download the 'free' games with Gold.

Thanks

ImTheMetalLord · May 21, 2015

I would check the hard drive for corrupted content and if you find some then delete those files. After you delete those files you will need to clear the cache 3 times and turn off the console for at least 30 seconds. In order to clear the cache you need
to highlight your hard drive and click on the Y button.

Boombaa

Hi,

So you should try from the console with your child account as he his the owner of the Gold subscription, the Games with Gold are logically displayed from the console dashboard.

However, it also seems that the used profile to do it must have a valid payment option linked to his MS account, see

Games with Gold FAQ.

Jebediah05

Hi,

I have been having trouble downloading games off the games with gold website for almost a year now. I find it works better in Internet Explorer instead of the more popular and less rapey browser Chrome. No Internet Explorer; I do
not want to install Bing, Maps and Edge, and no I don't want to give you Amazon referrals...ANYWAYS...Try Internet Explorer. Try again the next day. Try the console. Try the mobile app. It usually eventually works even if it is ALWAYS a lot of work. Nothing
is free, including games we pay monthly for.

Cheers,

Jebb

Jaqua45

I re downloaded the DLC and my friends still can't join. Should I download the full game for free?

onyxishere

It should be showing an option to download the game and characters. Try downloading the game first (it should be free) then see if you can't download the extra characters from within the game itself.

TopazConan

I've downloaded the free sunset game sorry can't remembet the full name but it was saying free. After playing it last night ow I can't play, just saying part of a bundle?

Can't download free games