Can't download Dead Space on xbox 360

Can't download Dead Space ((

Now I can't even start Dead Space because I don't have the right to own the game.

I downloaded Dead Space when it was April free game, now after I cleared 360 storage and reset factory, I had this problem!

Hello, TrevS5. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Please give me more information so I can properly assist your with this:

- Did you purchase it? If so, can you see it showing as complete here?

https://account.microsoft.com/billing/orders

- Are you trying to download and install it on an external storage unit or on the Xbox 360 drive?

- Do you get an error code with the message "Cant download Dead Space"?

- Did you try any troubleshooting so far?

I'm waiting for your answers!

I can't download dead space to my xbox one either. Not on the console or on the website and I have a card registered to my account. It just says can't download at this time

My error is that whenever I start a 360 game, I always have to wait the "Getting your xbox 360 info" message to load, after that, I can't download my profile because it says I cant connect live to xbox live. I live in Asia but I set my console in US.

FYI: after the 1st factory reset, I can still launch Dead Space, just not able to download my profile. But after the 2nd factory reset, after I cleared my xbox 360 storage like TheytoldmeBlitz told me, I had my current Dead Space issue.

Now, I try a lot of different ways but I can't connect live on my xbox 360 emulator.