Can't download any apps and updates

I'm sorry to tell you this but the issue is back. A technician made some changes to my Telus Smart Hub (sections "3G internet settings" and "port forwarding") and the issue was gone. But a few days later, it was back. I'm still in contact with 2 technicians
but the issue seems rather complex and they are still working on that. They don't know exactly what's going on.

I think I'm not the only one with this issue. I suggest you contact Telus and you describe your problem. I know they are trying to solve the issue. The more we tell Telus about this issue, the better is...

To download apps and game updates, I had to visit my brother (he's not with Telus) and everything was okay...

I hope this message will help you.

 

Noticed that my NAT is strict. I also cant run a multiplayer connection test. It says my network is behind port symmetric NAT. Games that I updated at another location work fine, even when playing online multiplayer (PvZ). Still cant update on my own though
:/

 

So, I am having the same issue with my Brand new XBOX One. I have been in contact with both Microsoft and Telus. Neither can give me a straight answer. Both sort of say check with the other because its not an issue with either the XBOX or the Smart Hub..
But its a problem somewhere in between.... Any Updates or suggestions on how to fix this issue?

 

Im pretty sure its a Smart Hub issue. My Xbox can be updated anywhere else. My laptop that runs Windows 8 also cant be updated properly. Sooooo... its probably an issue between Windows 8 and the Smart Hub. Also, my Xbox works perfectly fine when the games
are updated

 

Hello everyone.

You discussed very similar to my problem, I will be glad if you can help me.

Bought XBOX ONE

Includes 2 games for download via XBOX LIVE:

FIFA 15 is loaded, the installation reaches 19%, the installation stops with a message "Install stopped!"

DANCE CENTRAL SPOTLIGHT downloaded, installed, but does not start

If you delete these games, reset to factory settings console, they remain visible on the console as a "ready to install"

Playing the disc FORZA HORIZON 2 without internet connection installed and started, if you connect to the Internet update requests size 2.9 GB, the update is downloaded, installed, but the game does not run

Playing the disc CALL OF DUTY ADVANCED WARFARE - without connecting to intrnet install and run, when the Internet request update size 690 MB, the update is downloaded, the installation comes to 99% and is terminated with the message "Install stopped!"

All attempts to remove, reinstall the game, restart the console to reset to factory settings, change the account to positive results do not lead.

 

Hey there JerkyOstrich316!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!