Can't download and install some games on Xbox App PC

Discus and support Can't download and install some games on Xbox App PC in XBoX Games and Apps to solve the problem; I have a normal (not Ultimate) Game Pass subscription and I am having trouble installing games on the PC XBox App. This only applies to some games and... Discussion in 'XBoX Games and Apps' started by Captaaaain Planet, Nov 24, 2021.

  1. Captaaaain Planet
    Captaaaain Planet Guest

    Can't download and install some games on Xbox App PC


    I have a normal (not Ultimate) Game Pass subscription and I am having trouble installing games on the PC XBox App. This only applies to some games and not all, and the particular ones I have tried to install and failed are Frostpunk, Enter the Gungeon and Undungeon, though others also seem to be affected. I have successfully installed a few games in the meantime (Halo Infinite, Forza 5, Back 4 Blood), but tit's frustrating when several games show an error message when I try and download them.

    When I try and install these games the download doesn't even start and I get the following error code: 0x80070005. There is little to no help online with this error code, but I have tried the following:

    - Restart PC

    - Repair XBox app

    - Reset XBox app

    - Run troubleshooter for Windows Store (no results)

    - Tried installing game on a different hard drive

    Any help would be greatly appreciated as I really want to play these games and it seems a shame that I'm paying for a service where I can't access all the content!

    :)
     
    Captaaaain Planet, Nov 24, 2021
    #1
  2. Captaaaain Planet Win User

    Can't download and install some games on Xbox App PC

    Sorry that didn't work either!
  3. Jamie1993 Win User

    Can't download and install some games on Xbox App PC

    1. Go to This PC.

    2. Click on the 'disk' where you want to install the games.

    3. Rename the "WindowsApps" folder to "WindowsApps.old" then restart the pc.

    4. If the error occurs again then rename the "WpSystem" folder in "WpSystem.old" and restart again.
  4. Jamie1993 Win User

    Can't download and install some games on Xbox App PC

    Could you try the following:

    Open the Settings app (the gear in the start menu)

    Open Accounts

    Click Sign-in Options

    Scroll down to Privacy

    Uncheck "Use my sign-in info to automatically finish setting up my device and reopen my apps after an update and restart."

    Restart your device
  5. Captaaaain Planet Win User

    Can't download and install some games on Xbox App PC

    Hi Jamie, no I've not. Will this mean I'd need to re-install all my games as well?
  6. Jamie1993 Win User

    Can't download and install some games on Xbox App PC

    Unfortunately yes I believe so
Thema:

Can't download and install some games on Xbox App PC

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