Can't download Amazon and Netflix apps on Xbox One

The thing is, that the Amazon App is developed by Amazon themselves. Microsoft only offers the store to download the Amazon App from.

If other video streaming works on your Xbox (e.g. Netflix or whatever other streaming services you might have), and it's related to the Amazon app, you would have to contact Amazon support for that.

So basically the statement on MS Store that you can stream Netflix and Amazon in 4k is false when it comes to Amazon?

The Netflix 4k works fine on mine and so does 4k HDR disc playback. Amazon has not updated the app in years and it certainly does not list any 4k categories for purchase or play. My Roku 4 does. A little peeved at Vudu too. They haven't updated their app
for Xbox One or S in years.

Can't get an answer out of Amazon as to why they are listed as supported for 4k, but they have not updated their app.

yes, this is the only app I'm having issues with. No problems with others like Hulu or Netflix.

I don't even get to a point where I can put in my amazon account info. This is strictly an issue with the amazon app download.

G'day Boyum, what error code do you get when that message appears on the screen? Have any other apps shown that message when downloaded, or are Netflix and Amazon Video the only ones?

@warrior. Netflix does stream 4k on one s. Amazon and busy have to update their apps. On annoyed about some of this stuff too, but let's not blame them for things that can't really control. Hold them accountable for the ones they can.