Cant Download After Redeeming Code

Hi there,

please check if the game shows at http://account.xbox.com/mygames and also check you are using the same account on the console as you have used on the console (So same gamertag etc)

If it does show, be sure to check the Ready to Install section in the My Games & Apps section on the console (for the account used to redeem the code)

I redeemed a code for the game and right after it said manage game but the game didnt let me download it and now i cant install the game and it doesnt pop up on my games list

i redeem code ace combat 6, downloaded, but i cant play.

there are a lot of people having the problem no point taking to them on the chat they will just till u the same old crap like they have been saying to me for the past 7 days on the phone

Hey there,

Thanks for messaging us! We were able to determine that the code was redeemed on a different account from what you are posting from. Are you sure you don't have any additional accounts on your Xbox One console that this could have been redeemed on instead
of your '' Gamertag? We're unable to share details over the forums on which account redeemed it, but in order to play the games you would need the account that the code was redeemed on to be signed in.

Hope this helps!

Yes,it was on my skype account vic.daz . The username for that is just 'BigBandStar' . I don't have any other accounts on my xbox. (so it was not on the account I'm posting on)