Can't download a game.

Discus and support Can't download a game. in XBoX on Consoles to solve the problem; I can't seem to download Black Ops III Beta. I went to the network diagnostic tool to discover I have a 173 Mb download, 12 Mb upload, with 0% packet... Discussion in 'XBoX on Consoles' started by NamePolicy, Aug 29, 2015.

  1. NamePolicy
    NamePolicy Guest

    Can't download a game.


    I can't seem to download Black Ops III Beta. I went to the network diagnostic tool to discover I have a 173 Mb download, 12 Mb upload, with 0% packet loss, but I can't get past 1% on my game download. I checked the current statistic: it says I'm downloading
    at a rate of 100 Kb - 1.5 Mb. The odd thing is when I refresh the page (Go back. Open back up) It says I downloaded 300 Mb in a couple of seconds, but my download is still on 1%. I went to Power option and restarted my Xbox. Completely restored my router.
    Cancelled and deleted the game to try again. I also turned off my Xbox and unplugged the power brick. I finally tried my WiFi (currently using Ethernet) I connected to my 5 GHz and 2.4 GHz averaging around 90 Mb down and 10 Mb up, but the game is still not
    downloading. Shows the Xbox downloading something, but not the game... Please help. Thanks

    Keep getting error when trying to upload images. I uploaded them to imgur:

    http://i.imgur.com/4IJcv4Um.jpg

    http://i.imgur.com/DTMgFVTm.jpg

    http://i.imgur.com/8xYP41wm.jpg

    :)
     
    NamePolicy, Aug 29, 2015
    #1
  2. Jacyintha
    Jacyintha Guest
    Can't Download game?!

    Also, after deleting the content and before clearing the system cache, you might want to clear the marketplace cache under System Items (marketplace data and rights database).

    Try simplifying the setup if possible and wire into the modem (not really applicable if using a wireless modem/gateway).
     
    Jacyintha, Aug 29, 2015
    #2
  3. Paradoba
    Paradoba Guest
    Can't Download game?!

    I bought Soul Caliber 4 off the marketplace and i've been letting it download for about an hour or so.. 4.28GB is a fair ammount but it should've budged atleast abit to maybe 2% already. The download cancelled itself once or something like that once already
    (I left it downloading, turned off my TV and went to get something to eat then came back and it wasnt on the active downloads) I restart the download and 20 minutes later it says "Can't Download Soul Caliber 4" WHY CANT IT DOWNLOAD?!
     
    Paradoba, Aug 29, 2015
    #3
  4. Can't download a game.

    Hey there, Registry! We're currently tracking this, but we need a few things from you to help us out.

    First, give all of the steps on our Troubleshoot Slow
    Game or App Downloads on Xbox One
    page a try. If that doesn't help you out, please post back with your Region, your internet provider, and a screenshot of the advanced settings page for your network here: Settings > Network > Advanced. We'll be able to
    pass that information along to the appropriate people and work on getting this resolved. Can't download a game. :)
     
    Misses Quinzel, Aug 29, 2015
    #4
  5. Hey there Registry Editor!

    We have received reports that this issue has been resolved. Be sure to let us know if you are continuing to experience download issues. Thanks in advance!
     
    Mister Quimby, Sep 1, 2015
    #5
  6. KR4Q
    KR4Q Guest
    I can't download anything. Summer patch for bf4, metal gear phantom pain, which I bought 4 days ago and still can't download. If my console is set to online I can't even recognize games from my external hard drive, I have to go into offline mode to play
    anything

    Steps I've taken.

    Cleared cache, hard reset.

    Restored factory settings, lost about 300gb of games.

    Reboot modem and router. Several times.

    Forwarded ports correctly.

    Got my Nat from strict to open

    Game will "install" for a few minutes until I get the notification that "installation stopped!".

    Tried downloading apps and several different games to test if it was just one game.

    Connection test from Xbox says I have 10-30mbps download and 5-10mbps download. No packet loss and excellent ping.

    In the case of battlefield patch, start game, told I need to update, and then that something went wrong.

    Xbox is connected to internet. Dashboard shows online activity like friends and store.

    I've spent my days off, not only missing out on metal gear, but troubleshooting non stop. I feel like I should be compensated for this hassle and putting up with this when I should have been enjoying a game I've been waiting over a year to play. To see "
    it has been resolved " is a dagger to my face

    I don't want trouble shooting advice, as 1. There's nothing you can tell me I haven't tried, several times and 2. This is on Xbox's end. Not mine.
     
    KR4Q, Sep 2, 2015
    #6
  7. zanswer
    zanswer Guest
    @KR4Q hey hey

    If You like to get support for You issue, create a new thread, because topic starter issue is been fixed.
     
    zanswer, Sep 4, 2015
    #7
  8. NamePolicy
    NamePolicy Guest

    Can't download a game.

    Thank you everyone for their advice, but the issue resolved itself. Long live Xbox!
     
    NamePolicy, Sep 5, 2015
    #8
  9. Hey there Registry Editor!

    Glad to hear that the issue has been sorted!

    Hey KR4Q!

    As zanswerlive stated above, creating a new thread would be the best way for you to receive support specifically tailored to you. Thanks in advance!
     
    Mister Quimby, Oct 31, 2018
    #9
  10. Ishan8123 Win User

    Can't download game

  11. EightBulZ Win User

    Can't download a game

    Hey Michael, although you're missing most of your sentence I'll see if I can help:

    First of all, make sure there is enough space on your hard drive to download the game in question and that your internet is running and connected to your xbox.

    Secondly, make sure you have the games purchased or accessible. A good way to check is to look into your account billing history.

    Thirdly, if the others are not the issue, try power cycling your xbox by holding the power button down until it turns off.

    Fourth, if that doesn't help anything either you can try removing your account and redownloading it.

    Fifth if none of these options help, you could try calling Xbox support and getting a professional opinion.

    Best of luck and I hope this helps!
  12. MARSUPILAMI115 Win User

    Can't download games

    i am having the same problem. . This s*cis....

    marco
  13. Smwutches Win User

    Can't Download a Game

    That game is not available for the console. It would be downloadable either on a phone or PC.
  14. Smwutches Win User

    Can't Download Game

    I'm a little confused. I know you said your account was "hacked" but is it the same account you're using now and the same account that purchased the games? If it's the same account then you can redownload it from your download history -
    support.microsoft.com/.../962228
Thema:

Can't download a game.

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