Can't download a game

Carole-AnneClark · Jan 26, 2014

Trying to download Marble Puzzle for my 10 year old. Get an error message "this account is not permitted to download content with this rating" Went into his profile settings and changed it to ALLOW non-rated games (as this game is) but still get the same
message Any ideas?

:)

Jacyintha · Jan 26, 2014

Can't Download game?!

Also, after deleting the content and before clearing the system cache, you might want to clear the marketplace cache under System Items (marketplace data and rights database).

Try simplifying the setup if possible and wire into the modem (not really applicable if using a wireless modem/gateway).

Paradoba · Jan 26, 2014

Can't Download game?!

I bought Soul Caliber 4 off the marketplace and i've been letting it download for about an hour or so.. 4.28GB is a fair ammount but it should've budged atleast abit to maybe 2% already. The download cancelled itself once or something like that once already
(I left it downloading, turned off my TV and went to get something to eat then came back and it wasnt on the active downloads) I restart the download and 20 minutes later it says "Can't Download Soul Caliber 4" WHY CANT IT DOWNLOAD?!

roadkill1910 · Jan 28, 2014

When u have changed the setting turn off ur consle after a minute turn on and sign in btw from where did u changed the settings?

Ishan8123

Hi! As of now, Sunset Overdrive is not part of the games with gold promotion. These are the games available for free for this month-http://www.xbox.com/en-US/live/games-with-gold

EightBulZ

Hey Michael, although you're missing most of your sentence I'll see if I can help:

First of all, make sure there is enough space on your hard drive to download the game in question and that your internet is running and connected to your xbox.

Secondly, make sure you have the games purchased or accessible. A good way to check is to look into your account billing history.

Thirdly, if the others are not the issue, try power cycling your xbox by holding the power button down until it turns off.

Fourth, if that doesn't help anything either you can try removing your account and redownloading it.

Fifth if none of these options help, you could try calling Xbox support and getting a professional opinion.

Best of luck and I hope this helps!

MARSUPILAMI115

i am having the same problem. . This s*cis....

marco

Smwutches

That game is not available for the console. It would be downloadable either on a phone or PC.

Smwutches

I'm a little confused. I know you said your account was "hacked" but is it the same account you're using now and the same account that purchased the games? If it's the same account then you can redownload it from your download history -
support.microsoft.com/.../962228

Can't download a game