Can't download a game on GamePass because of age restrictions that I haven't set up.

AdrianStapleton · Apr 14, 2022

I've seen this issue online and the only fix for other people was by updating their date of birth (even though they were old enough in the first place) I've triedc to do this but I had to change my secondary email as I don't use the one that it was currently set to anymore. I've since discorvered that it takes 30 days for any security info to change. I understand why this is in place but it's very annoying, I just wanted to play Crusader Kings 3! haha. Any chance someone could update my date of birth for me so I can atleast play the games I want without having to wait a month before I can download them?

:)

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly sign in to https://account.microsoft.com/family and check if there is an organizer account linked to yours. If there is none, simply repair and reset the Xbox App by following the steps below:

Settings > Apps & Features > Apps > Search “Xbox” > Advanced Options > Repair > Reset.

After that sign in then try again.

Jordan Royal

hi, I’ve set my sons account as a child account at age 8 and when I go on the GamePass and select a game that’s age 18 it let me install it when it shouldn’t because the age restriction is set as eight

Mr Boozyhead

Unless their is an age restriction set up then no reason why your child can't

lllWormWoodlll

Hi, GamePass games are just like other games when it comes to age restriction... this link might help

https://beta.support.xbox.com/help/family-online-safety/online-safety/set-age-limit

ngocphi

You can't as es goes by your xbox age which also can't be changed. The servers will tell you incorrect age and ask you to fix it

Ea and any private servers can set age restriction that is their legal right. For m rated games the restriction is 18+ hence the rating

Can't download a game on GamePass because of age restrictions that I haven't set up.