Cant Download A Game It Says Have an Adult do it...

GurusomeMF · Nov 9, 2021

Im 44 and I dont have family members connected!!?? I have my real birthday in my Microsoft account... Not sure what to do to download and install this game but im not calling my 82 year old dad to do it. Please if anyone knows where something could be off with a date? Thank you.

:)

ImAice

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

Are you trying to download a game on your PC? If yes, please try this.

Open Settings then System -> Apps -> Apps & features -> look for Microsoft Store and click it. ->The advanced options link will appear. Click it. -> On the next page, click on the Reset button to reset Microsoft Store to default settings.

After that, kindly sign out and sign back in on the Microsoft store app and the Xbox app.

In case the issue still persist, Can you check your privacy settings please?

https://account.xbox.com/en-US/Settings

Make sure that under Privacy, Xbox One/ Windows 10 online safety, everything is set as ALLOW and EVERYONE.

I hope this helps. Feel free to ask back any questions and keep me posted.

slenderman778

what about downloads i have changed mine and i still cant download? it says its an adult account but when i try download it says downlads are prohibited on a child account ?

StarryBroom091

when i go on EA servers it wil say i am under age and when i try downloading a game it will be rated M and i cant download even thought my account is set to adult

ivanna2330

i set it to adult and it didnt help. i still cant download it

SolarCheese9524

Hi

I am trying to download a games with gold game but it says that is not able for teen account, but I have a adult account.

Cant Download A Game It Says Have an Adult do it...