Cant dowload/buy games and cant buy game pass

Hello, and thanks for getting in touch. I'm Aileen, and I'm here to advise you as an Independent Advisor.

I understand you're having two problems—one is that you can't download games because of the "we were unable to load all options" message, and the other is that you can't buy Game Pass because your account won't confirm purchases, and the app shuts down. Since you're using a translator, I’ll keep everything simple and clear.

Let’s go through this one step at a time.

First, for the “We were unable to load all options” message:

This usually means the Xbox app or Microsoft Store is having trouble loading properly. Here's what you can try:

Close the app completely and open it again.

Check that your internet connection is stable.

Sign out of your Microsoft account from the Xbox app and then sign back in.

Make sure your system date and time are set correctly:

Go to Settings > Time & Language > Date & Time

Turn on both “Set time automatically” and “Set time zone automatically”

If you're on Windows, you can also try the troubleshooter:

Go to Settings > System > Troubleshoot > Other troubleshooters

Find “Windows Store Apps” and run it

Now, for the problem with confirming your account or buying Game Pass:

This usually happens when there’s something missing from your Microsoft account setup. Here’s what to do:

Visit https://account.microsoft.com and sign in

Make sure your email is verified

Check that your birthdate is set correctly (you need to be 18 or older to buy without restrictions)

Go to https://account.microsoft.com/billing/payments

Add or update a payment method (like a credit card or PayPal that matches your country)

If the app crashes when you try to buy, use the browser instead:

For Game Pass: https://www.xbox.com/en-ph/xbox-game-pass

For Gold: https://www.xbox.com/en-ph/live/gold

If your account is underage or part of a family group, you might need an adult account to approve purchases.

Let me know if any of these steps helped or if something’s still not working. Looking forward to your response.

You would be better off posting in the PC forums here
forums.xbox.com/.../default.aspx

i use code

I cant buy Game Pass in Ukraine

and another note, buying the game used and buying an 800 point online pass is STILL cheaper than buying it brand new for the online pass. so people cant really complain.

For such cases, we recommend the basic troubleshooting steps such as restarting your device and your router as well.

If you are facing the issue with the purchase itself, I suggest checking this link Get help with purchase errors | Xbox Support
However, if the issue still persists, you will need to contact our live support Contact us | Xbox Support to check from their end.