Can't do anything on Xbox Live

Hello Harvey Morris,

If you are still having issues please contact our live support team.

To contact live support, please follow the guide below:

1. Please use this link: Contact us | Xbox Support
   
   1. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
      
   2. If not, please select the country/region it is showing and select the correct one among the list.
      
   3. Make sure to use to check the available contact times of the support.
      
   4. Select the "Contact Us" button
      
   5. Select the drop-down menu options that will match your concern.
      
   6. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
      
   7. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
      
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Thanks!

I had already tried updating info and clearing the cache (five times). I finally managed to purchase the game after my parent found a way to disable "Ask for permission before buying" in the family app. Now I just have to figure out why my parent can't log in to the 360.

You should probably do that thing where you close the forum post so nobody else can comment, because I don't know how to do it.

Hello Harvey Morris,

Thank you for posting in the Microsoft Community.

I can see that you're experiencing issues with purchasing games on your Xbox 360. Based on the error code 80182300, it seems that there may be an issue with your payment method or account balance. Here are some steps you can try to resolve the issue:



1. Make sure that your payment method is up to date and valid. You can check this by going to account.microsoft.com and selecting "Payment & billing" under your account name.



2. Try clearing your Xbox 360's cache. To do this, go to Settings > System > Storage > Clear System Cache.



3. If you're still having issues, you can contact Xbox Support for further assistance. They may be able to help you troubleshoot the issue and find a solution.



I hope this helps! Let me know if you have any other questions or concerns.

There's a service alert up for the store at the moment. Once that's fixed, it should work correctly. http://xbox.com/status

Hey LuckyEvan! You should be able to restart with a 10 second press of the power button to turn the console off and another press to power it back on. Additionally, can you post some screenshots of what you're seeing when you try to access settings? Thanks!

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