Can't deposit rewards

Hello cam raveon,

After investigating your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is
being incorrectly communicated to our servers. In particular, our deposit process is not correctly receiving which payment account is your primary account. Since depositing into an account which is not the account designated as the primary deposit account
can lead to a multitude of problems, the deposit process aborts. Since this issue is currently being caused by a database which contains highly secured information (your payment information), we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

For some reason I can't reply on the other post. I have tried the offered solution some time ago and it failed. I did however read that all pending credit would be deposited when the Xbox rewards program changes in to the Microsoft rewards. Will that fix
this issue or will it still not be able to deposit?

All rewards over 5,000 take 1 cycle to deposit. Rewards deposited between the 1st and 15th deposit at the end of the month and the 16th and 30th/31st are deposited in the middle of the following month.

Deposits from the Xbox LIVE Rewards program occurs around the 15th and 30th of each month. Deposits from the Program are in batches of 100 Points or more. Rewards Points deposits are labeled as Points Added or Rewards. The Microsoft Billing site will not
list out the specific Rewards opportunity that has been deposited. From there, the total amount of Rewards Points deposited should add up with the amount of awarded Rewards Points listed on the Xbox LIVE Rewards site. This is from the rewards rep. Here is
a link to the forum

forums.xbox.com/.../29.aspx

Hello Miss Misery NJ,

As stated in the FAQ, we only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount was beneath this amount, it has not been scheduled until recently. If you would like to request a scheduled deposit, you may
do so once you are at 1000 or more pending Credits. There will be a button on your MyRewards page.

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. You can see when Credits are placed as pending on your MyStatement on the MyRewards page. Since the Credits that put you over the 5000 Credit amount were not pending until the end of December, your deposit will be a part of the mid-January
deposit cycle.