Can't deposit Rewards Credits?

JamesCoakley · May 12, 2018

I have over 10,000 rewards credits that I am trying to deposit as I can't wait for them to automatically deposit at the end of the month, but for some reason the option is not there. Any idea why?

:)

XBLRewards8 · May 12, 2018

Can't deposit rewards

Hello cam raveon,

After investigating your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is
being incorrectly communicated to our servers. In particular, our deposit process is not correctly receiving which payment account is your primary account. Since depositing into an account which is not the account designated as the primary deposit account
can lead to a multitude of problems, the deposit process aborts. Since this issue is currently being caused by a database which contains highly secured information (your payment information), we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

davecampbell_962 · May 12, 2018

Can't deposit rewards

Keep getting this message every month :-

[table][tr][td][table][tr][td]There seems to be an issue with your account: please reach out to our support forum team.[/td][/tr][/table]

[/td]
[/tr]
[tr]
[td]
[table][tr][td]Your Rewards Statement: October 2017[/td][/tr][/table]

[/td]
[/tr]

[/table]

Smwutches · May 12, 2018

There is no way to have credits deposited any earlier than what is scheduled. The request deposit button is only available if you hav ar least 1,000 credits pending but less than 5,000. It's just so you can have credits deposited before needing to have 5,000
pending first. Once you reach 5,000, they are automatically scheduled to be deposited so there is no longer a need to request one.

XBLRewards8 · Nov 3, 2018

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

SpiralOut46and2

Agreed, as the other poster said. You can't pay with an account balance because you could have had this credit deposited into your account through several methods, such as Rewards points being cashed in for XBL credit. You must pay for subscriptions with
your own money, not through methods like getting a deposit from the Rewards program, just for an example, so this is why you can't use account credit to pay for it. It must be done with a credit or debit card.

XBLRewards8

Hello mdeneen99,

From the FAQ for the Simply Rewarding offer:

When will I receive my Rewards Credits?

After you have completed the offer, your Rewards Credits will appear as pending within 96 hours.

Note that pending and deposited are two different Credit types. Pending Credits are undeposited, and are awaiting action to move to the deposited state. Pending Credits require one deposit cycle to process. A general rule of thumb is Credits
pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit the following month. Therefore, your deposit will not occur until the end of the month.

Smwutches

There is no way to have credits deposited any earlier than what is scheduled. The request deposit button is only available if you hav ar least 1,000 credits pending but less than 5,000. It's just so you can have credits deposited before needing to have 5,000
pending first. Once you reach 5,000, they are automatically scheduled to be deposited so there is no longer a need to request one.

XBLRewards8

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

XBLRewards8

Hello Tyes1144,

From our FAQ:

What is the monetary value of Rewards Credits?

5,000 Rewards Credits are equal to £3.

Therefore, that 32 pound deposit is your 50,000 Credit deposit. You can see a statement of all Credit and deposit events from your MyStatement on the MyRewards page.

Can't deposit Rewards Credits?