Can't deposit Points

Discus and support Can't deposit Points in XBoX on Consoles to solve the problem; hi, I can't seem to be able to deposit my points as the button has disappeared and my points have accumuated over the 25,000 Mark now, it does say... Discussion in 'XBoX on Consoles' started by The Living Dad, Mar 15, 2018.

  1. Can't deposit Points


    hi,

    I can't seem to be able to deposit my points as the button has disappeared and my points have accumuated over the 25,000 Mark now, it does say it'l be around the 15th but still no luck at all, any help would be appreciated

    Kind regards,

    Charlie

    :)
     
    The Living Dad, Mar 15, 2018
    #1
  2. Can't deposit points

    Any answer on this? I have posted this same question in here 3 times and have never gotten a response.
     
    SlothInMolasses, Mar 15, 2018
    #2
  3. Can't deposit points

    I have points dating all the way back to March that still haven't been deposited into my account. It tells me "Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the
    button below. If it is, please create a post in our support forum
    here
    ." I have tried updating my billing info multiple times and it still hasn't worked. This has been going on for close to a year now, when I can expect this to get fixed?
     
    SlothInMolasses, Mar 15, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Can't deposit Points

    For help with the rewards program, it's best to post in the Xbox Rewards Questions support forum.

    The request deposit button is only available when you have at least 1,000 credits pending but less than 5,000. It's just so you can have credits deposited before needing to have 5,000 pending first. Once you reach 5,000, they are automatically scheduled
    to be deposited by the following 15th or 30th of the month. So generally if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.
     
    Smwutches, Mar 15, 2018
    #4
  5. SlothInMolasses Win User

    Can't deposit points

    Any answer on this? I have posted this same question in here 3 times and have never gotten a response.
  6. Smwutches Win User

    Can't deposit Points

    For help with the rewards program, it's best to post in the Xbox Rewards Questions support forum.

    The request deposit button is only available when you have at least 1,000 credits pending but less than 5,000. It's just so you can have credits deposited before needing to have 5,000 pending first. Once you reach 5,000, they are automatically scheduled
    to be deposited by the following 15th or 30th of the month. So generally if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.
  7. AlexRzv7811 Win User

    Can't Deposit Xbox Live Rewards

    At this moment i got 1500 points and i can't deposit.
  8. XBLRewards8 Win User

    Can't Request Deposit of Points

    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
  9. Smwutches Win User

    Can't Request Deposit of Points

    The request deposit button is only available when you have at least 1,000 credits pending, but less than 5,000. It's just so you can have credits deposited before needing to have 5,000 pending first. Once you reach 5,000, they are automatically scheduled
    to be deposited by the following 15th or 30th of the month so there is no longer a need to request one. If you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited
    by the 15th of the next month.
Thema:

Can't deposit Points

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