Can't Create Xbox Profile

Hello Jake, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I’m sorry to hear you’re having some trouble when trying to create an Xbox profile. Let’s try to sort this out.

For this purpose, I would like to ask:
May I know if you tried using a different device, like your phone, to create your Xbox profile?
Additionally, what about using a different Wi-Fi network, or using your mobile data?

Hello Tim,

We understand that you're experiencing an issue concerning the inability to create a new profile on your Xbox One console.

We recommend trying a power cycle
of the console.

If the problem persists, try doing a soft factory reset of the
console, reset and keep games and apps to help reset the operating system. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

Try this out first and let us know the results.

Try create new profile on PC or Mobile.

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help on your profile problem.

If I may ask, are you trying to make an offline provide to an Xbox Live profile?

What happens when you try to go Xbox Live or what error are you getting? Is your console not able to connect to the network?

Thanks!

You can't as you have an Xbox account attached to it already. Best to create a gmail account for each and use that for creating their profiles.