can't create a gamertag using my email.

That is strange as you mentioned it worked with another account. Could you try verifying your Microsoft account as well through this page https://account.live.com/reputationcheck ? After that, try again if you are still having trouble creating an Xbox profile for your Microsoft account. More details and options how to create are also posted here https://support.xbox.com/en-CA/help/account-pro...

In case you are still having problems, I suggest to try contacting Xbox support directly on this page https://support.xbox.com/en-US/contact-us just click on "Contact us" > try choosing "Subscriptions & Billing" > Then choose "I don't recognize a charge" > Type "Support" > Click "See contact options" from there it should show you the option to chat with them or request a call.

I know it is not the right category, but this is just a way to easily find the option to contact the Xbox team to have your account checked.

I hope this helps somehow. If you have further questions feel free to ask here Yamn.

Thanks!

Hi! My name is Ben a fellow member here in the community and hope you are doing well!

If you cannot create a gamertag for your account inside the game, have you somehow tried creating outside via browser? Try to sign in your Microsoft account here https://account.xbox.com/profile page. Once you sign in, it should allow you to create your own gamertag for the email address.

I hope the steps and link works. But feel free to post back here if you are still having problems or error. We will try with the best of our knowledge to assist.

Kind regards,

Ben

hello

yes i have tried everywhere and on xbox mobile app and i am having the same problem everywhere

I can't create a new account using the email I used for my original gamertag.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Boba, you say you created an account in 2019, that account had already been logged into an Xbox or microsoft site, because when that happens it creates a Gamertag for that email account, i.e. your Gametag and Microsof account are one.

You can't delete a Gamertag without deleting the email, whenever you want to create an account to use on Xbox, you'll first create the email, and when you log on to xbox or xbox website, you'll be created and associated with a Gamertag for that profile.