Can't contact Support

Discus and support Can't contact Support in XBoX on Consoles to solve the problem; I cannot chat or call support. I do not know how to get support for my problem because the chat will not let me chat and the number they give me rings... Discussion in 'XBoX on Consoles' started by CoinTexas2126, Aug 2, 2016.

  1. CoinTexas2126
    CoinTexas2126 Guest

    Can't contact Support


    I cannot chat or call support. I do not know how to get support for my problem because the chat will not let me chat and the number they give me rings forever and then hangs up.

    :)
     
    CoinTexas2126, Aug 2, 2016
    #1
  2. The Ripp4h
    The Ripp4h Guest
    Can't contact live support

    It won't let me contact live support for some reason. The problem is I cannot type in my name in the required field. Anyone else got this issue?
     
    The Ripp4h, Aug 2, 2016
    #2
  3. Mister Mascot
    Mister Mascot Guest
    Can't contact live support

    Hey there The Ripp4h,

    This is either caused by your account not matching the region you're physically located in, or the chat service not being available. Are you able to use the phone option?
    Contact Xbox Support
     
    Mister Mascot, Aug 2, 2016
    #3
  4. Rostom L Win User

    Can't contact support

    Perfect! Glad that it worked. Thanks for your patience and time here in the community.

    Take care!
  5. ChalkyLynx3840 Win User

    Can't contact support

    Nice loophole, it worked, thanks for the help really appreciate it.
  6. Smwutches Win User

    Can't contact support

    You can also bypass the virtual assistant and expert gamer by choosing to request a call back or chat with support. If you don't see those options on the contact site, change the category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works.
  7. Rostom L Win User

    Can't contact support

    Hi there!

    Try to go to https://support.xbox.com/contact-us then select "Contact us". Choose "Subscription & billing" > "I don't recognise a charge" > describe your issue > Next > See contact options > Chat online. Let me know if that works.
  8. Onyx Is Here Win User

    Can't contact support

    Sorry to hear it. If you have a charge that you don't agree with you can request a refund at https://xbox.com/refund.

    As for the virtual agent keep asking to speak with an agent. You will be directed to an Xbox Gamer (they should identify themselves as such). Once there ask to be escalated to a Microsoft Advocate as this is a billing issue the gamer cannot help with.

    Do not let them release the question but insist on escalation.
Thema:

Can't contact Support

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