Can’t Contact Support for Xbox

zebatov · Mar 17, 2020

I used to be able to call Microsoft for any issues I had with my Xbox 360. After One launched, Microsoft’s customer service hit rock bottom. It doesn’t matter what combinations of options I try, it won’t allow me to talk to anyone about any issue I have.
What is going on!?

:)

ProDefault

All you have to do is request a phone call and support will call you . Support.microsoft.com just request a call to be scheduled and talk to a live agent

Smwutches

Choosing billing and then "I don't recognize a charge" will give the options to request a call back or chat with support, but like you said, support doesn't handle enforcement issues. You would need to go to http://enforcement.xbox.com for
information about the suspensions and to see about submitting a case review.

As this is an older thread, I'm going to go ahead and lock it. If you need further assistance, please create a new thread detailing your issue.

ScaryRacer

I read a bunch of "how to contact support" posts. I went through all of the robot chat channels, got to this in the photo and can not move any further. Nowhere to request a call back or continue typing. I called the 800 number and it only referred me back
to the site with the virtual agent.

I know "bans" are not handled here, but I am trying to contact about multiple account bans with no explanation. For example, I was online for maybe three minutes today. I didn't even talk to anyone. Logged off, and saw I got an email with another 24 hour communication
ban.

DavidParry9

Same issue. Can’t contact support

Adam Matula

The problem is that I already did, and I received a case review. But I wasn’t able to fulfill the requirements to have my Xbox account unbanned, and they said in an email that if I contacted support they would reopen the case review. The only problem is that support can’t reopen the case review, only the enforcement team can, and support can’t contact the enforcement team apparently

Can’t Contact Support for Xbox