Can't connect xbox 360 to internet or live

Discus and support Can't connect xbox 360 to internet or live in XBoX on Consoles to solve the problem; I tried both. Restoring to factory settings and enabling uPnP. No way to make it work. It's really weird. Discussion in 'XBoX on Consoles' started by Claudio Mete, Aug 30, 2014.

  1. Claudio Mete
    Claudio Mete Guest

    Can't connect xbox 360 to internet or live


    I tried both. Restoring to factory settings and enabling uPnP. No way to make it work. It's really weird.
     
    Claudio Mete, Sep 1, 2014
    #16
  2. JeroenBoom
    JeroenBoom Guest
    I'd like you to do the following.

    Turn the xbox on with no internet connected at all.

    Restore the settings from your wireless adapter

    Press the Guide button on your controller, go to Settings, and then select System Settings. Select Network Settings. Select the name of your wireless network. Select Configure Network. On the Additional Settings tab, select Restore to Factory Defaults.
    When prompted, select Yes, Restore to Factory Defaults.

    Create a FIXED IP on your Xbox

    Again select System Settings. Select Network Settings. Select the name of your wireless network. Select Configure Network. and fill in a fixed IP address like 192.168.2.235. For the Subnet, Gateway and DNS, you can use your own what you have written
    in your openings post. Or you can use for the DNS 8.8.8.8 and 2nd 8.8.4.4. (Open DNS from Google). When thats done, turn off the Xbox and go into the interface from your router.

    Settings Router

    Go to 'Firewall/DMZ' enable DMZ and fill in The fixed IP address 192.168.2.235. and press 'SAFE'. Leave uPnP enabled. Restart the router, Wait for a view minutes till you see that your router is connected to the internet properly and turn on the Xbox.

    I wanna know for sure if the wireless is working properly or not. By saying that you did go to the menu when asked press B i assume you mean that you can see the games an video content from the marketplace. I'd like you to try these steps also with a wired
    connection. If it is that the wireless is to weak to get connected to the internet, i think you should be getting in contact with your Internet Service Provider to see if they can swap your router.

    Keep us updated..
     
    JeroenBoom, Sep 2, 2014
    #17
  3. taidara
    taidara Guest
    Greetings Claudio!

    May I ask, did you try connect your console using an Ethernet cable, instead of wireless connectivity?

    Also, are you getting any error code, related to your situation?

    TIA!
     
    taidara, Sep 2, 2014
    #18
  4. taidara
    taidara Guest

    Can't connect xbox 360 to internet or live

    I would also like to suggest that try keep your issue isolated to your own thread.

    Thank you!
     
    taidara, Sep 2, 2014
    #19
  5. Claudio Mete
    Claudio Mete Guest
    I'll give it a try but i just wonder how my issue could be solved with a cable while my xbox is already connecting perfectly to the router with three full bars.
     
    Claudio Mete, Sep 2, 2014
    #20
  6. taidara
    taidara Guest
    Let's try this method and let us know that goes.
     
    taidara, Sep 2, 2014
    #21
  7. Claudio Mete
    Claudio Mete Guest
    Finally I have found a solution. After one week with my xbox not connecting to internet I figured out how to fix the problem as it follows:

    1-Although this could be useless, i suggest to restore your router to factory settings (be sure to know your provider's username and password before doing that).

    2-If you are sure that your router can connect to internet turn on the xbox and go directly to network settings. In the section configure network choose "manual" (I know it sounds weird but even if the values of ip, gateway and subnet mask look correct in
    automatic, you will have to set them manually). Leave the DNS in automatic. After this just leave it and go back to your router settings.

    3-Go to the port forwarding settings and do exactly as it is told on the official support page. Open the ports as follows:

    Port 88 (UDP)

    Port 3074 (UDP and TCP)

    Port 53 (UDP and TCP)

    Port 80 (TCP)

    4-Again on your router, set up a DMZ only for the ip assigned to the xbox.

    5-Turn off the xbox.

    6-Turn off and disconnect the router from the power at least for 30/40 seconds.

    7-Turn on the router and wait it to be connected then turn on the xbox.

    This worked for me after a week of total frustration. Good luck.
     
    Claudio Mete, Sep 4, 2014
    #22
  8. JeroenBoom
    JeroenBoom Guest

    Can't connect xbox 360 to internet or live

    DMZ and port forward, and the issue was vanished? Oh ok.. In my eyes a bit strange but I'll keep this in mind for this type of modems. Thanks for the update and have fun again! Cheers!
     
    JeroenBoom, Sep 5, 2014
    #23
  9. Claudio Mete
    Claudio Mete Guest
    As you can read in my post i also mentioned about entering network settings manually. That's the thing. Strange but true.
     
    Claudio Mete, Oct 31, 2018
    #24
  10. Silver97890 Win User

    Trouble with backwards compatible game

    I can't, it says that it's not connected to the internet. My xbox one is connected to the internet but when I try to play a 360 game on the xbox one it says that it can't connect to the internet.
  11. RQkai Win User

    Can't Connect to xbox live.

    I seem to have the same problem as many others. My xbox 360 is connected to the internet but can't connect to xbox live. After a while, I can connect to xbox live. But awhile ago, I disconnected from XBL again. I realise this keeps happening quite often
    lately, which really sucks. I know the problem can't be with my internet connection because I can use the web browser just fine on my laptop.
  12. Souders Win User

    streaming video advertisement messes up my internet!

    Expert Insight

    With services offering 3 mbps, Xbox Live connection speeds should not be an issue for most users. However, a minimum of 1 mbps for a workable connection is recommended. The console can't connect to the Internet on dial up.

    Read more: XBox 360 Internet Speed Requirements | eHow.com
    www.ehow.com/facts_5028831_xbox-internet-speed-requirements.html
  13. XBF Leonzo G Win User

    wireless stopped connecting

    Hello Kent,

    Thank you for bringing this issue to our attention. Does the Xbox 360 provide you with an error message when it fails to connect to the network? Also, does it fail when connecting to network, internet or Xbox Live? We have an article entitled

    I've Connected to Xbox Live Before, But I Can't Connect Now
    that provides solutions for the Xbox 360 not being able to connect to a network. Be sure to let us know the results!
  14. YoNzZu Win User

    can connect to the internet but can't to xbox live

    Same here. Can connect to Internet but can't connect to Xbox Live. Location Finland.
Thema:

Can't connect xbox 360 to internet or live

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