Can't connect to XboxLive though says it's connected

Hi guys,

I've tried hard resets, clearing MAC, resetting routers, using phones hot spot instead of ADSL and nothing helps. Xbox says it is connected, everything is all good, but my friends list is stuck on who was on yesterday, online games won't start and the message
is still saying "can't connect to xboxLive. I am getting an error message when I try to look at my subscription which is "0x80bd0006". Any help appreciated.

Cheers.

:)

 

Can't Connect To Live At All After Update

So I've port forwarded my xbox360 and when I take the connectivity test, I pass all stages and it says everything is connected.

Still, when I go to connect, it says I can't. Ugh.

I began recovering my account, but I still couldn't connect. Turned console off. Back on. Avatar is gone. Gamerscore is gone and I've been looking at the "singing in" screen for like 10 minutes now.

I've been in a live chat with xboxlive support.

They directed me to recover my gamertag even though we hadn't resolved my xboxlive nonconnecting issue yet

so it stopped in the middle and now i have no profile.

 

What happens when I want to go back and play Xbox 360 games after 2025?

OH MY

 

To solve the issue you are experiencing I suggest you to remove the account from your console, clear the console cache and download your account again. Follow the step by step instructions:

a)To remove the account from xbox live console:

Scroll left on the Home screen to open the guide.

Select Settings.

Select All Settings.

Under "Account," select Remove accounts.

Select the account that you want to remove.

Select Remove to confirm.

When you're finished, select Close.

b) To clear cache on an Xbox One:

Press and hold the power button on the front of the console until it powers down completely.

Unplug the power cable from the back of the console so that the power brick in not connected to the console.

Press the power button on the console three or four times. This will ensure that any remaining power in the battery is drained, clearing the cache on the console.

Plug the power cable back into the console.

Wait for the light on the power brick to change from white to orange.

Turn on the console using the power button.

c)To download your Xbox profile to the Xbox One console:

1. Scroll left on the Home screen to open the guide.

2. Scroll down, and then select Add & manage.

3. Select Add new.

4. Enter the email address for the Microsoft account that's associated with your Xbox profile, and then select Enter.

5. Enter the password for your Microsoft account, and then select Enter.

6. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

7. Follow the steps to configure your Sign-In & Security preferences and download your Xbox profile to your Xbox One console.

Hope this helps you!

 

This fixed my issue! Thanks so much. Backed up all my save games externally beforehand to be safe and all is working now. Thanks again.

 

Glad to be of help! Enjoy gaming!