Can't connect to Xbox360 after changed my password Hotmail account.

CacoSolrac · Dec 18, 2014

Have changed my password on my Hotmail account.

Since then I can't get into my XBox 360.

Have made everything and it was in vain...

Every time I try to connect my profile (Gold) it asks me my email account and password.

I write them down and I get this:- " Email account or passwor is invalid. Try it again and if the problem persists please go to xbox.com/forgot to get help. Code 8015D002."

:)

Mr Silky · Dec 18, 2014

Ultimate Team + Hacking?!?!?!?!?

The only reason i found out was that i got signed out of Live while playing BF3 and i couldn't re-connect, tried my hotmail and that wouldn't work either, changed my password and saw 3 bills for 1200, 4000 and 2000 points!

Know my account is mucked up again because i can't sign in even though i changed my password.

ToXiicK TwInKiX · Dec 18, 2014

Too much characters for my xbox360

Hi, I tried to connect my xbox360 to the live, I changed my password like 3-4weeks ago and my password is 4characters to long for my xbox, on any platform I can type him but my Xbox can't handle him, what should I do ?

Skunkboy74 · Dec 18, 2014

Hey!

You're able to sign in with the same email/password on Xbox.com, correct? (If you stay signed in through "Remember Me" then log out and log back in)

If you have enabled two-step authentication, you'll need to
create an app password to login on your Xbox 360.

If you're able to access your profile on Xbox.com and you haven't enabled two-step authentication, try the following steps:

•
Clear your System Cache 3 times.

• Try logging in again

If it still doesn't work,

•
Delete Your Profile (Important: Select "Delete Profile Only" during the last step)

• Clear your System Cache 3 more times

•
Download Your Profile back to your console

I know that looks like a lot of steps, but they're not difficult. The support articles I linked to are very helpful, so be sure to use those! If you'd like someone to be there step-by-step, you can always

start a chat with a volunteer Ambassador and one of us will be happy to help you through the process!

I hope this will solve your connection problem! If you continue to have any issues after these steps, be sure to reply and let us know! If you receive any other error messages/codes, remember to include those as well!

Good luck!

Skunkboy74

Hey!

You're able to sign in with the same email/password on Xbox.com, correct? (If you stay signed in through "Remember Me" then log out and log back in)

If you have enabled two-step authentication, you'll need to
create an app password to login on your Xbox 360.

If you're able to access your profile on Xbox.com and you haven't enabled two-step authentication, try the following steps:

•
Clear your System Cache 3 times.

• Try logging in again

If it still doesn't work,

•
Delete Your Profile (Important: Select "Delete Profile Only" during the last step)

• Clear your System Cache 3 more times

•
Download Your Profile back to your console

I know that looks like a lot of steps, but they're not difficult. The support articles I linked to are very helpful, so be sure to use those! If you'd like someone to be there step-by-step, you can always

start a chat with a volunteer Ambassador and one of us will be happy to help you through the process!

I hope this will solve your connection problem! If you continue to have any issues after these steps, be sure to reply and let us know! If you receive any other error messages/codes, remember to include those as well!

Good luck!

StrikingOak

I got a prompt from my hotmail account and had no choice but to change it.

Seems MS have set up a new function in there requiring you to change your password every 72 days to your hotmail account.

You can untick the box and opt out of it, but it didnt give me that option until after I had changed my password.

Mr Silky

The only reason i found out was that i got signed out of Live while playing BF3 and i couldn't re-connect, tried my hotmail and that wouldn't work either, changed my password and saw 3 bills for 1200, 4000 and 2000 points!

Know my account is mucked up again because i can't sign in even though i changed my password.

onyxishere

If you are using a hotmail account, have you tried changing the password at the hotmail site?

gr4wp

Still the same, after I turn on Battle Block Theater (or any other Xbox360 game) and try to download other accounts to my Xbox360 system it just CAN'T Connect to Xbox Live, message that it can't connect UPnP is still here. After I troubleshoot connection
it says I'm online.

Can't connect to Xbox360 after changed my password Hotmail account.