Can’t connect to Xbox live on backward compatible Xbox 360 games

Hello Gamer! Backwards compatibility means the version before the current which for example if an Xbox 1 game is backwards compatible it can be played with Xbox 1 and Xbox 360. Which means a backwards compatible game for the Xbox 360 can’t be played with
an Xbox 1.

I can’t connect to Xbox live on 360 back compatible games. The rest of the Xbox one behaves normally. I know it’s not a problem with my console because both my old 360 and the 360 emulator on the Xbox one do it.

I thought maybe the problem was on my end so I did a soft reset. Now the 360 emulator on the Xbox one has no profile on it. I can’t download my profile to it because it can’t connect to Xbox live. So I can’t save at all in back compatible games.

Is it a regional problem? Is it down for maintenance? The status page doesn’t mention anything.

The Xbox 360 can only play Backward Compatible games if it has an official Xbox 360 hard drive installed, and the game is listed on here If your Xbox 360 needs an update, then just connect the console to Xbox live, and the console will automatically check for the update and ask you to download it. If it does not, then your console probably already has it, and the game you want to play is not backward compatible.

Yes, I'm unable to connect to Xbox Live on the 360 through backwards compatibility.

Free Trials will not let you purchase the 360 Games with Gold. You will only be able to get the Xbox One games.

This is clarified on the support page.

For Xbox 360 console customers only:

• You can’t redeem backward-compatible Games with Gold with this type of Xbox Live Gold trial.

Hope this helps.