Cant connect to xbox live HELP!!

my game says that my xbox live account is not set up for multiplayer gameplay, when a few days earlier i was playing and nothing changed. i checked everything in the menu/settings, i asked for help and i updated the xbox, connected it to xbox live, but cant
get on with my games. i had my mom change her microsoft settings but nothing changed, what could i do? HELP!!

:)

 

Cant log in

Hey! This will help you
support.xbox.com/.../cant-connect-to-xbox-live-wizard

 

Error status report, help is greatly appreciated : )

Hi ope this help,if not call support,

support.xbox.com/.../cant-connect-to-xbox-live-wizard

 

I can not log in to Xbox live. Writes fails n walk-in. Prompt what to do! Please!

 

Hello, I too have had this same issue before. One time it had worked itself out within a week or two and everything was fine again. The second time I was not so lucky. Here are the steps that I took:

1. I reset my router several times to make sure that was not the issue. If needed, make sure you are not on opposite ends of the house and that you have full bars!

2. Try deleting your Wi-Fi and reconnecting it. Also, you can try deleting and downloading your profile again.

3. Try cleaning the cache, you can find the steps on the Xbox support website! There could have been a problem with the previous update or download!

4. If that does not work, try contacting your internet provider and (if necessary) have them take a look at your router. (This is what needed fixing in my case)

If none of the steps above helped your problems, maybe get your console looked at. Hopefully this isn't the problem but in some cases it is. Something could be internally damaged.

ALSO! Feel free to talk to an Xbox Ambassador or Chat with Xbox Support!

XBOX CHAT SUPPORT:
support.xbox.com/.../contact-us

CACHE CLEAR STEPS:
support.xbox.com/.../clear-system-cache

Hope this helps! Good luck & Safe gaming!