can't connect to the internet

Unplug your router for 30 seconds from electricity. Then turn it on, it could help. If you do not try deleting the cache in Xbox, you will do so by holding the Xbox Power button on the console for 10 seconds.

Have you tried to contact AT&T or your internet service provider? I think if you ask them to open some ports, that may solve it. Had that happen with me once.

Hello Ahmad H, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are experiencing, to try to help you I need to understand the problem better, so please answer the following: What console are you using? Could you write the error message it gives you in the text? Since when do you have this problem? Do you use wireless or wired connection?

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

Seems that there are some server side flaws.

A lot of people are receiving errors.

Thank you everyone for assistance. As it turns out my Verizon Fios router blocked the Xbox after it ran an update on itself. It was hard to see without looking for it. To see it you have to:

1. Log into your Verizon Fios Router

2. Select my network.

3. Find your Xbox and note the status will show as blocked like it does in the picture

4. Under Device Option select Unblock

I am still not sure why this happened I can only note that i now have some sort of Xbox assistant app that was not there before this all happened. Hope this helps someone else Thansk