Can't connect to my internet connection.

DiegoSantana7 · Jun 25, 2020

Can't connect to my internet connection, I tried whit the Ethernet and whit the wireless option, I have another Xbox in my house and I can connect perfectly in that one, I've reset my console and that didn't work, at first it was working just fine but
then i had this problem, it says that there's a problem finding the IP and i tried all the solution they gave me. Need help and sorry for the English.

:)

Mama Amev

Hello! The two options I can see to fix this is to reset your router by unplugging it for ~30 seconds or hard resetting your Xbox.

To hard reset your xbox:

1. Hold the power button down for ~10 seconds.

2. Unplug the power cord from the back for a solid minute.

3. Plug the console back in and restart the system.

ArminatorX

In the network settings of the console, what IP address does the console show you? Does it match the network of your other devices (i.e. are the first three numbers of the IP the same on every device?)

What network hardware do you use (i.e. what is your WiFi router make and model, which Internet Provider do you use)?

When you do a network test in the settings, what status or error messages do you get?

JursAhcbj

Try to unplug your router and leave it unplugged for 15 minutes and if that doesn't work try to hard reset your Xbox.

Silver97890

I can't, it says that it's not connected to the internet. My xbox one is connected to the internet but when I try to play a 360 game on the xbox one it says that it can't connect to the internet.

ABE027

Thanks for ur suggestions but it didn't quite solve my problem because I can't even test the Internet connection. When I connect my Internet cable without connecting the tv cable, it shows that it is connected, but once I connect the tv cable, it shows that
the Internet just stops working :/

Can't connect to my internet connection.