Can’t connect to internet

ClannishPuma4 · Jun 20, 2018

hi, my internet works but for some reason when I test network connection it says hardware problem my network is not set up. When I try set up my wireless it can’t find my internet server. Has been working for 12 months but all of the sudden it decides to
stop. Any help would be great cheers

:)

DML2601 · Jun 20, 2018

Xbox can’t connect to my wireless network

Xbox can’t connect to the internet

OwNeD By BrAd · Jun 20, 2018

Cannot connect to internet, Hardware problem, DHCP

Can’t connect to wireless or wired internet

poopcamera

now it says

Can’t connect to the Internet

if you have a pc, try to connect to the Internet on it. You may have to work with your ISP to fix your connection.

Splazer2794

Couple things to try.

When you go to your network settings, advanced settings, do you see your xbox pulling a 10.x.x.x, 172.x.x.x or a 192.168.x.x IP? If you see 169.254.x.x that means your xbox does not appear to be hitting any DHCP device. - Reset the modem/Xbox some times
works here

If you are using your ISP provided DNS servers, try changing to 8.8.8.8 and 8.8.4.4.

I got a couple more suggestions if the above don't work.

Splazer2794

If you go to settings - system - update, is there currently an update available to download?

StoreyedBoar8

Yes i can run the test and it says im connected to the internet if im using either ethernet or wireless. The multiplayer test fails and says “it can not finish the test”

Also, on the network page in the settings under “Current Network Status” it tells that “the following services are experiencing issues” but there is nothing there.

StoreyedBoar8

I have a 192.168.x.x IP and ive reset the router multiple times and my xbox multiple time and even the tower on my house which the company recommends if i have issues. My DNS is 192.168.x.x and its the same as my gateway. Changed the DNS as well and no
change😞

Can’t connect to internet