Can't connect to game servers

Xbox will connect to live but can't connect to any servers on the game

Hi there Griffin,

Thanks for reaching out. I'm sorry to hear about the issue with the network connectivity on the Xbox One X.

I recommend to try Clearing the Mac addresses on the Xbox.

Check out these articles:
Network settings on Xbox One and
I get an error message when I run the ‘Test network connection’ on Xbox One.

Try this:

• Select Settings on the Xbox
• Select Network
• Select Network Settings
• Select Advance Settings
• Alternate Mac address
• Select Clear
• Select Restart

This step will restart the console. When it reboots, Select Network >Select Network Settings > Set up wireless network.

Try this out and let us know the results.

Mac filtering is disabled on my router already too.

Hey Griffin thanks for keeping in touch and for the patience!

We are sincerely sorry this issue is re-occurring but the authentication error is on the ISP side, its sort of like a two step verification deal, so the work around would be to accept the terms from a different device (phone or tablet) then take the MAC
address from it and input it into the console. Give it a shot and let us know how it goes!

Yes. As a matter of fact, they are all digital. I have done the factory reset and cleared the mac address.

It doesn't look like MAC filtering is enabled on my router.